-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hillarys Blinds
Marketing or Exec? Claim Your Free Account
About Hillarys Blinds' Brand
Manufacturer and retailer of made-to-measure window dressings and flooring products for homes across Britain and the Republic of Ireland. The company's range of window dressings and flooring products include measure and fit carpets, blinds, curtains and shutters, offered with personalized in-home design consulting services, enabling customers to choose the right fit for their rooms without leaving the comfort of their homes.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Hillarys Blinds NPS
Hillarys Blinds's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Hillarys Blinds's customers would recommend using the product based on a scale of -100 to 100.
Hillarys Blinds Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Hillarys Blinds NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Jun 2022 -50 | Jun 2022 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hillarys Blinds Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hillarys Blinds users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hillarys Blinds Product Quality
2.7/5
Hillarys Blinds has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hillarys Blinds' overall Product Quality score rated by its users and customers.
Hillarys Blinds Product Information
Hillarys Blinds’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.hillarys.co.uk
- Company Size
- 1,001-5,000 Employees
Hillarys Blinds Pricing
Hillarys Blinds ROI & Value For Money
2.5/5
Hillarys Blinds has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hillarys Blinds' overall ROI score rated by its users and customers.
Hillarys Blinds Customer Satisfaction (CSAT)
Hillarys Blinds Customer Satisfaction (CSAT) Score
50 / 100
Hillarys Blinds has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hillarys Blinds Customer Service
1.5/5
Hillarys Blinds has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hillarys Blinds' overall Customer Service score rated by its users and customers.
About Hillarys Blinds's Customer Service
Address
Colwick Business Park, Colwick, NG4 2JR Bahamas
Website
www.hillarys.co.uk
Consumer vs. Employees
Hillarys Blinds scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hillarys Blinds would recommend the brand to a friend. ENPS measures how likely Hillarys Blinds employees would recommend working at Hillarys Blinds to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
