30
NPS
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Hillrom
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About Hillrom's Brand
Hill-Rom is an American company that provides medical technologies for the health care industry.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Hillrom NPS
Hillrom's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether Hillrom's customers would recommend using the product based on a scale of -100 to 100.
Hillrom Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
Hillrom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 18 | Jan 2023 | 18 |
Mar 2023 20 | Mar 2023 | 20 |
May 2023 22 | May 2023 | 22 |
Jun 2023 19 | Jun 2023 | 19 |
Sep 2023 21 | Sep 2023 | 21 |
Oct 2023 22 | Oct 2023 | 22 |
Nov 2023 26 | Nov 2023 | 26 |
Jan 2024 27 | Jan 2024 | 27 |
Mar 2024 29 | Mar 2024 | 29 |
Oct 2024 29 | Oct 2024 | 29 |
Nov 2024 30 | Nov 2024 | 30 |
Jan 2025 30 | Jan 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hillrom NPS by Gender
Male customers rated Hillrom's NPS 35 points higher than Female customers.
Male
75
Hillrom's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
40
Hillrom's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Hillrom NPS by Usage
Hillrom's NPS was rated the highest by customers who have used Hillrom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 25 | Over 10 Years | 25 |
Hillrom Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Hillrom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hillrom Customer Loyalty Score by Gender
Hillrom's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Hillrom Customer Loyalty Score by Usage
Hillrom's Customer Loyalty score was rated 100% by customers who have used Hillrom's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hillrom Customer Loyalty Score by Industry
Hillrom's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hillrom Product Quality
4/5
Hillrom has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Hillrom Product Information
Hillrom’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Hillrom's product the highest.
- Website
- http://www.hill-rom.com/usa/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Healthcare
Quick Insights into Hillrom Product Quality
Hillrom's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Hillrom Product Quality the Highest
Ranked Hillrom Product Quality the Lowest
Hillrom Product Quality Score by Gender
Female customers rated Hillrom's Product Quality score 0.8 stars higher than Male customers.
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Male
4.2/5
Female
5/5
Hillrom Product Quality Score by Usage
Hillrom's Product Quality score was rated the highest by customers who have used Hillrom's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hillrom Product Quality Score by Industry
Hillrom's Product Quality score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Hillrom Pricing
Hillrom ROI & Value For Money
3.6/5
Hillrom has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Hillrom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Hillrom ROI
Hillrom's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Hillrom's products/services for Over 10 Years.
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Ranked Hillrom ROI the Highest
Ranked Hillrom ROI the Lowest
Hillrom ROI Score by Gender
Female customers rated Hillrom's ROI score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Hillrom ROI Score by Usage
Hillrom's ROI score was rated the highest by customers who have used Hillrom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Hillrom ROI Score by Industry
Hillrom's ROI score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Hillrom Customer Satisfaction (CSAT)
Hillrom Customer Satisfaction (CSAT) Score
68 / 100
Hillrom has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hillrom Customer Satisfaction
Hillrom's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hillrom Customer Satisfaction the Highest
Hillrom Customer Satisfaction Score by Gender
Hillrom's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hillrom.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hillrom Customer Service
3.9/5
Hillrom has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Hillrom's Customer Service
Address
1069 State Road 46 E, Batesville, IN
Website
http://www.hill-rom.com/usa/
Phone Number
8129347777
Quick Insights into Hillrom Customer Service
Hillrom's Customer Service score was rated highest by customers who have used Hillrom's products/services for 5 to 10 Years, and rated lowest by customers who have used Hillrom's products/services for Over 10 Years.
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Ranked Hillrom Customer Service the Highest
Ranked Hillrom Customer Service the Lowest
Hillrom Customer Service Score by Gender
Female customers rated Hillrom's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hillrom.
Male
4.4/5
Female
4.6/5
Hillrom Customer Service Score by Usage
Hillrom's Customer Service score was rated the highest by customers who have used Hillrom's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hillrom Customer Service Score by Industry
Hillrom's Customer Service score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Hillrom as an Employer
3.5/5
Hillrom has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Hillrom scored a 30 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Hillrom would recommend the brand to a friend. ENPS measures how likely Hillrom employees would recommend working at Hillrom to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 32% | Promoters |
|---|---|
| 25% | Passive |
| 43% | Detractors |
