-12
NPS
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Hillstone Restaurant Group
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About Hillstone Restaurant Group's Brand
Brand at a Glance
91%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Hillstone Restaurant Group NPS
Hillstone Restaurant Group's Net Promoter Score (NPS) is a -12 with 40% Promoters, 8% Passives, and 52% Detractors. Net Promoter Score tracks whether Hillstone Restaurant Group's customers would recommend using the product based on a scale of -100 to 100.
Hillstone Restaurant Group Overall NPS
| 40% | Promoters |
|---|---|
| 8% | Passives |
| 52% | Detractors |
Hillstone Restaurant Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 -10 | Jun 2025 | -10 |
Jul 2025 -13 | Jul 2025 | -13 |
Sep 2025 -11 | Sep 2025 | -11 |
Oct 2025 -11 | Oct 2025 | -11 |
Jan 2026 -11 | Jan 2026 | -11 |
Feb 2026 -9 | Feb 2026 | -9 |
Mar 2026 -11 | Mar 2026 | -11 |
Apr 2026 -9 | Apr 2026 | -9 |
May 2026 -8 | May 2026 | -8 |
Jul 2026 -10 | Jul 2026 | -10 |
Aug 2026 -12 | Aug 2026 | -12 |
Sep 2026 -12 | Sep 2026 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hillstone Restaurant Group NPS by Gender
Male customers rated Hillstone Restaurant Group's NPS 34 points higher than Female customers.
Male
-12
Hillstone Restaurant Group's NPS was rated -12 by Male customers on Comparably.
40%
Promoters
8%
Passives
52%
Detractors
Female
-46
Hillstone Restaurant Group's NPS was rated -46 by Female customers on Comparably.
25%
Promoters
4%
Passives
71%
Detractors
Hillstone Restaurant Group NPS by Ethnicity
Hillstone Restaurant Group's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
African American/Black -34 | African American/Black | -34 |
Other -100 | Other | -100 |
Hillstone Restaurant Group NPS by Age
Hillstone Restaurant Group's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Hillstone Restaurant Group NPS by Usage
Hillstone Restaurant Group's NPS was rated the highest by customers who have used Hillstone Restaurant Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years -31 | Over 10 Years | -31 |
Hillstone Restaurant Group Customer Reviews
Out of the 9 Hillstone Restaurant Group customer reviews 4 were positive and 5 were constructive. Hillstone Restaurant Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hillstone Restaurant Group Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Hillstone Restaurant Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hillstone Restaurant Group Customer Loyalty Score by Gender
Hillstone Restaurant Group's Customer Loyalty score was rated 96 by both Female and Male customers on Comparably.
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Male
96%
Yes
Female
96%
Yes
Hillstone Restaurant Group Customer Loyalty Score by Ethnicity
Hillstone Restaurant Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hillstone Restaurant Group.
95
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
Hillstone Restaurant Group Customer Loyalty Score by Age
Hillstone Restaurant Group's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 87% | 41-45 | 87% |
46-50 100% | 46-50 | 100% |
51-55 85% | 51-55 | 85% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Hillstone Restaurant Group Customer Loyalty Score by Usage
Hillstone Restaurant Group's Customer Loyalty score was rated the highest by customers who have used Hillstone Restaurant Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hillstone Restaurant Group Customer Loyalty Score by Industry
Hillstone Restaurant Group's Customer Loyalty score was rated 100% by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hillstone Restaurant Group Product Quality
2.8/5
Hillstone Restaurant Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Hillstone Restaurant Group Product Information
Hillstone Restaurant Group’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Hillstone Restaurant Group's product the highest.
- Website
- http://www.hillstone.com
Quick Insights into Hillstone Restaurant Group Product Quality
Hillstone Restaurant Group's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Hillstone Restaurant Group Product Quality the Highest
Ranked Hillstone Restaurant Group Product Quality the Lowest
Hillstone Restaurant Group Product Quality Score by Gender
Male customers rated Hillstone Restaurant Group's Product Quality score 0.7 stars higher than Female customers.
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Male
2.7/5
Female
2/5
Hillstone Restaurant Group Product Quality Score by Ethnicity
Hillstone Restaurant Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hillstone Restaurant Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Hillstone Restaurant Group Product Quality Score by Age
Hillstone Restaurant Group's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hillstone Restaurant Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 3.2 | 46-50 | 3.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
66+ 2.9 | 66+ | 2.9 |
Hillstone Restaurant Group Product Quality Score by Usage
Hillstone Restaurant Group's Product Quality score was rated the highest by customers who have used Hillstone Restaurant Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hillstone Restaurant Group Product Quality Score by Industry
Hillstone Restaurant Group's Product Quality score was rated 2.3 stars by Hospitality industry customers.
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Hillstone Restaurant Group Pricing
Hillstone Restaurant Group ROI & Value For Money
2.6/5
Hillstone Restaurant Group has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Hillstone Restaurant Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry.
Quick Insights into Hillstone Restaurant Group ROI
Hillstone Restaurant Group's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Hillstone Restaurant Group ROI the Highest
Ranked Hillstone Restaurant Group ROI the Lowest
Hillstone Restaurant Group ROI Score by Gender
Male customers rated Hillstone Restaurant Group's ROI score 0.7 stars higher than Female customers.
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Male
2.9/5
Female
2.2/5
Hillstone Restaurant Group ROI Score by Ethnicity
Hillstone Restaurant Group's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hillstone Restaurant Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 2.9 | African American/Black | 2.9 |
Other 1.5 | Other | 1.5 |
Hillstone Restaurant Group ROI Score by Age
Hillstone Restaurant Group's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hillstone Restaurant Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.8 | 56-60 | 2.8 |
66+ 2.9 | 66+ | 2.9 |
Hillstone Restaurant Group ROI Score by Usage
Hillstone Restaurant Group's ROI score was rated the highest by customers who have used Hillstone Restaurant Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hillstone Restaurant Group ROI Score by Industry
Hillstone Restaurant Group's ROI score was rated 2.1 stars by Hospitality industry customers.
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Hillstone Restaurant Group Customer Satisfaction (CSAT)
Hillstone Restaurant Group Customer Satisfaction (CSAT) Score
42 / 100
Hillstone Restaurant Group has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hillstone Restaurant Group Customer Satisfaction
Hillstone Restaurant Group's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Hillstone Restaurant Group Customer Satisfaction the Highest
Ranked Hillstone Restaurant Group Customer Satisfaction the Lowest
Hillstone Restaurant Group Customer Satisfaction Score by Gender
Male customers rated Hillstone Restaurant Group's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hillstone Restaurant Group.
48 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 52% |
31 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 52% |
Hillstone Restaurant Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hillstone Restaurant Group's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
34%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
49%
CSAT according to African American/Black
Hillstone Restaurant Group's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Other
Hillstone Restaurant Group's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hillstone Restaurant Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Hillstone Restaurant Group Customer Satisfaction Score by Age
Hillstone Restaurant Group's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hillstone Restaurant Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 15% | |||||||||||||||
| 46-50 | 62% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 66+ | 40% |
Hillstone Restaurant Group Customer Satisfaction Score by Usage
Hillstone Restaurant Group's Customer Satisfaction score was rated the highest by customers who have used Hillstone Restaurant Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hillstone Restaurant Group Customer Satisfaction Score by Industry
Hillstone Restaurant Group's Customer Satisfaction score was rated 40 points by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hillstone Restaurant Group Customer Satisfaction Score by Industry",
"text": "Hillstone Restaurant Group's Customer Satisfaction score was rated 40 points by Hospitality industry customers.",
"bars": [
{
"label": "Hospitality",
"groupId": 523,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Hillstone Restaurant Group's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}Hillstone Restaurant Group Customer Service
2.5/5
Hillstone Restaurant Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Hillstone Restaurant Group's Customer Service
Website
http://www.hillstone.com
Quick Insights into Hillstone Restaurant Group Customer Service
Hillstone Restaurant Group's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Hillstone Restaurant Group Customer Service the Highest
Ranked Hillstone Restaurant Group Customer Service the Lowest
Hillstone Restaurant Group Customer Service Score by Gender
Male customers rated Hillstone Restaurant Group's Customer Service score 1 stars higher than Female customers.
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Male
2.9/5
Female
1.9/5
Hillstone Restaurant Group Customer Service Score by Ethnicity
Hillstone Restaurant Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hillstone Restaurant Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.5 | Other | 1.5 |
Hillstone Restaurant Group Customer Service Score by Age
Hillstone Restaurant Group's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hillstone Restaurant Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
46-50 2.8 | 46-50 | 2.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
66+ 2.6 | 66+ | 2.6 |
Hillstone Restaurant Group Customer Service Score by Usage
Hillstone Restaurant Group's Customer Service score was rated the highest by customers who have used Hillstone Restaurant Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Hillstone Restaurant Group Customer Service Score by Industry
Hillstone Restaurant Group's Customer Service score was rated 2.2 stars by Hospitality industry customers.
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Hillstone Restaurant Group as an Employer
2.6/5
Hillstone Restaurant Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Hillstone Restaurant Group
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hillstone Restaurant Group scored a -12 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Hillstone Restaurant Group would recommend the brand to a friend. ENPS measures how likely Hillstone Restaurant Group employees would recommend working at Hillstone Restaurant Group to a friend.
Net Promoter Score
-12
NPS Score
| 40% | Promoters |
|---|---|
| 8% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
