46
NPS
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Hilti North America
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About Hilti North America's Brand
Hilti develops and manufactures products, systems, software and services that provide the construction and energy sectors with clear added value.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Hilti North America NPS
Hilti North America's Net Promoter Score (NPS) is a 46 with 65% Promoters, 16% Passives, and 19% Detractors. Net Promoter Score tracks whether Hilti North America's customers would recommend using the product based on a scale of -100 to 100.
Hilti North America Overall NPS
| 65% | Promoters |
|---|---|
| 16% | Passives |
| 19% | Detractors |
Hilti North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 43 | Aug 2024 | 43 |
Sep 2024 45 | Sep 2024 | 45 |
Oct 2024 43 | Oct 2024 | 43 |
Nov 2024 45 | Nov 2024 | 45 |
Dec 2024 45 | Dec 2024 | 45 |
Jan 2025 44 | Jan 2025 | 44 |
Mar 2025 46 | Mar 2025 | 46 |
May 2025 46 | May 2025 | 46 |
Jul 2025 46 | Jul 2025 | 46 |
Aug 2025 48 | Aug 2025 | 48 |
Oct 2025 46 | Oct 2025 | 46 |
Jan 2026 46 | Jan 2026 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hilti North America NPS by Gender
Male customers rated Hilti North America's NPS 25 points higher than Female customers.
Male
41
Hilti North America's NPS was rated 41 by Male customers on Comparably.
63%
Promoters
15%
Passives
22%
Detractors
Female
16
Hilti North America's NPS was rated 16 by Female customers on Comparably.
33%
Promoters
50%
Passives
17%
Detractors
Hilti North America NPS by Ethnicity
Hilti North America's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 38 | Caucasian | 38 |
African American/Black -34 | African American/Black | -34 |
Other 17 | Other | 17 |
Hilti North America NPS by Age
Hilti North America's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Hilti North America NPS by Usage
Hilti North America's NPS was rated the highest by customers who have used Hilti North America's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years 0 | Over 10 Years | 0 |
Hilti North America Customer Reviews
Out of the 6 Hilti North America customer reviews 6 were positive and 0 were constructive. Hilti North America customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hilti North America Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Hilti North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hilti North America Customer Loyalty Score by Gender
Male customers rated Hilti North America's Customer Loyalty score 17% higher than Female customers.
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Male
87%
Yes
Female
70%
Yes
Hilti North America Customer Loyalty Score by Ethnicity
Hilti North America's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hilti North America.
90
out of 100
Caucasian
70
out of 100
African American/Black
55
out of 100
Other
Hilti North America Customer Loyalty Score by Age
Hilti North America's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hilti North America.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 78% | 26-30 | 78% |
31-35 82% | 31-35 | 82% |
36-40 89% | 36-40 | 89% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
Hilti North America Customer Loyalty Score by Usage
Hilti North America's Customer Loyalty score was rated the highest by customers who have used Hilti North America's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Hilti North America Customer Loyalty Score by Industry
Hilti North America's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Aerospace and Aviation industry customers.
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Hilti North America Product Quality
4.1/5
Hilti North America has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Hilti North America Product Information
Hilti North America serves markets in the United States and Canada. Hilti North America supports iOS, Web, and Android devices and offers products for medium sized businesses.
Hilti North America’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Hilti North America's product the highest. Reviewers from the Accounting industry rated Hilti North America the lowest at 3.
- Website
- http://www.hilti.com
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Languages Supported
English
Product Type
Asset Tracking Software
Tool Management Software
Quick Insights into Hilti North America Product Quality
Hilti North America's Product Quality score was rated highest by customers ages 46-50, and rated lowest by African American/Black customers.
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Ranked Hilti North America Product Quality the Highest
Ranked Hilti North America Product Quality the Lowest
Hilti North America Product Quality Score by Gender
Hilti North America's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Hilti North America Product Quality Score by Ethnicity
Hilti North America's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hilti North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 4.2 | Other | 4.2 |
Hilti North America Product Quality Score by Age
Hilti North America's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hilti North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.6 | 46-50 | 4.6 |
Hilti North America Product Quality Score by Usage
Hilti North America's Product Quality score was rated the highest by customers who have used Hilti North America's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Hilti North America Product Quality Score by Industry
Hilti North America's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Hilti North America Pricing
Hilti North America ROI & Value For Money
4.1/5
Hilti North America has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Hilti North America Pricing Plans
Hilti North America has a pricing structure that accommodates medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Hilti North America.
Who Uses Hilti North America?
Medium Businesses
Quick Insights into Hilti North America ROI
Hilti North America's ROI score was rated highest by customers ages 31-35, and rated lowest by African American/Black customers.
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Ranked Hilti North America ROI the Highest
Ranked Hilti North America ROI the Lowest
Hilti North America ROI Score by Gender
Hilti North America's ROI score was rated 4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hilti North America.
Male
4/5
Female
4/5
Hilti North America ROI Score by Ethnicity
Hilti North America's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hilti North America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 3.8 | Other | 3.8 |
Hilti North America ROI Score by Age
Hilti North America's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hilti North America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.9 | 31-35 | 4.9 |
36-40 4 | 36-40 | 4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.8 | 46-50 | 3.8 |
Hilti North America ROI Score by Usage
Hilti North America's ROI score was rated the highest by customers who have used Hilti North America's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hilti North America ROI Score by Industry
Hilti North America's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Hilti North America Customer Satisfaction (CSAT)
Hilti North America Customer Satisfaction (CSAT) Score
75 / 100
Hilti North America has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
23%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
8%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hilti North America Customer Satisfaction
Hilti North America's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Accounting industry.
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Ranked Hilti North America Customer Satisfaction the Highest
Ranked Hilti North America Customer Satisfaction the Lowest
Hilti North America Customer Satisfaction Score by Gender
Male customers rated Hilti North America's Customer Satisfaction score 22 points higher than Female customers.
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82 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 41% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
60 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Hilti North America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hilti North America's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
29%
Satisfied
35%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
12%
Very Dissatisfied
12%
CSAT according to Other
Hilti North America's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hilti North America.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Hilti North America Customer Satisfaction Score by Age
Hilti North America's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hilti North America.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 66% | |||||||||||||||
| 41-45 | 34% | |||||||||||||||
| 46-50 | 100% |
Hilti North America Customer Satisfaction Score by Usage
Hilti North America's Customer Satisfaction score was rated the highest by customers who have used Hilti North America's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Hilti North America Customer Satisfaction Score by Industry
Hilti North America's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"bars": [
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"label": "Tech",
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"scoreClassName": "max",
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},
{
"label": "Accounting",
"groupId": 495,
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}Hilti North America Customer Service
4.1/5
Hilti North America has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Hilti North America's Customer Service
Address
Hilti North America, Plano, TX 75024
Website
http://www.hilti.com
Phone Number
1 (800) 879-8000
Hilti North America's Social Links
Quick Insights into Hilti North America Customer Service
Hilti North America's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
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Ranked Hilti North America Customer Service the Highest
Ranked Hilti North America Customer Service the Lowest
Hilti North America Customer Service Score by Gender
Male customers rated Hilti North America's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hilti North America.
Male
4/5
Female
3.5/5
Hilti North America Customer Service Score by Ethnicity
Hilti North America's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hilti North America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 4.1 | Other | 4.1 |
Hilti North America Customer Service Score by Age
Hilti North America's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hilti North America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.9 | 31-35 | 4.9 |
36-40 4.2 | 36-40 | 4.2 |
41-45 2.5 | 41-45 | 2.5 |
46-50 4.1 | 46-50 | 4.1 |
Hilti North America Customer Service Score by Usage
Hilti North America's Customer Service score was rated the highest by customers who have used Hilti North America's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Hilti North America Customer Service Score by Industry
Hilti North America's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Hilti North America as an Employer
4.1/5
Hilti North America has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Hilti North America scored a 46 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Hilti North America would recommend the brand to a friend. ENPS measures how likely Hilti North America employees would recommend working at Hilti North America to a friend.
Net Promoter Score
46
NPS Score
| 65% | Promoters |
|---|---|
| 16% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 48% | Promoters |
|---|---|
| 26% | Passive |
| 26% | Detractors |
