-29
NPS
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Hilton Grand Vacations
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About Hilton Grand Vacations' Brand
Hilton Grand Vacations Company, LLC, a hospitality company, develops, owns, markets, operates, or franchises hotels, resorts, and vacation
Brand at a Glance
79%
Customer Loyalty
2.8/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Hilton Grand Vacations NPS
Hilton Grand Vacations's Net Promoter Score (NPS) is a -29 with 33% Promoters, 5% Passives, and 62% Detractors. Net Promoter Score tracks whether Hilton Grand Vacations's customers would recommend using the product based on a scale of -100 to 100.
Hilton Grand Vacations Overall NPS
| 33% | Promoters |
|---|---|
| 5% | Passives |
| 62% | Detractors |
Hilton Grand Vacations NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -24 | Oct 2024 | -24 |
Dec 2024 -25 | Dec 2024 | -25 |
Jan 2025 -25 | Jan 2025 | -25 |
Feb 2025 -25 | Feb 2025 | -25 |
Mar 2025 -27 | Mar 2025 | -27 |
Apr 2025 -25 | Apr 2025 | -25 |
May 2025 -27 | May 2025 | -27 |
Jul 2025 -27 | Jul 2025 | -27 |
Oct 2025 -31 | Oct 2025 | -31 |
Feb 2026 -29 | Feb 2026 | -29 |
Mar 2026 -28 | Mar 2026 | -28 |
May 2026 -31 | May 2026 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hilton Grand Vacations NPS by Gender
Female customers rated Hilton Grand Vacations's NPS 12 points higher than Male customers.
Male
-60
Hilton Grand Vacations's NPS was rated -60 by Male customers on Comparably.
17%
Promoters
6%
Passives
77%
Detractors
Female
-48
Hilton Grand Vacations's NPS was rated -48 by Female customers on Comparably.
26%
Promoters
0%
Passives
74%
Detractors
Hilton Grand Vacations NPS by Ethnicity
Hilton Grand Vacations's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Other -100 | Other | -100 |
Hilton Grand Vacations NPS by Age
Hilton Grand Vacations's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Hilton Grand Vacations NPS by Usage
Hilton Grand Vacations's NPS was rated the highest by customers who have used Hilton Grand Vacations's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years -26 | 2 to 5 Years | -26 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -74 | Over 10 Years | -74 |
Hilton Grand Vacations Customer Reviews
Out of the 17 Hilton Grand Vacations customer reviews 5 were positive and 12 were constructive. Hilton Grand Vacations customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hilton Grand Vacations Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Hilton Grand Vacations users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hilton Grand Vacations Customer Loyalty Score by Gender
Female customers rated Hilton Grand Vacations's Customer Loyalty score 12% higher than Male customers.
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Male
79%
Yes
Female
91%
Yes
Hilton Grand Vacations Customer Loyalty Score by Ethnicity
Hilton Grand Vacations's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hilton Grand Vacations.
79
out of 100
Caucasian
100
out of 100
Hispanic or Latino
84
out of 100
Other
Hilton Grand Vacations Customer Loyalty Score by Age
Hilton Grand Vacations's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hilton Grand Vacations.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
41-45 100% | 41-45 | 100% |
46-50 82% | 46-50 | 82% |
51-55 100% | 51-55 | 100% |
56-60 64% | 56-60 | 64% |
61-65 82% | 61-65 | 82% |
66+ 81% | 66+ | 81% |
Hilton Grand Vacations Customer Loyalty Score by Usage
Hilton Grand Vacations's Customer Loyalty score was rated the highest by customers who have used Hilton Grand Vacations's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hilton Grand Vacations Customer Loyalty Score by Industry
Hilton Grand Vacations's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hilton Grand Vacations Product Quality
2.8/5
Hilton Grand Vacations has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Hilton Grand Vacations Product Information
Hilton Grand Vacations’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Hilton Grand Vacations's product the highest. Reviewers from the Government and Public Policy industry rated Hilton Grand Vacations the lowest at 1.5.
- Website
- https://www.hgv.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Hilton Grand Vacations Product Quality
Hilton Grand Vacations's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Hilton Grand Vacations Product Quality the Highest
Ranked Hilton Grand Vacations Product Quality the Lowest
Hilton Grand Vacations Product Quality Score by Gender
Male customers rated Hilton Grand Vacations's Product Quality score 0.5 stars higher than Female customers.
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Male
2.7/5
Female
2.2/5
Hilton Grand Vacations Product Quality Score by Ethnicity
Hilton Grand Vacations's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hilton Grand Vacations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Other 1.9 | Other | 1.9 |
Hilton Grand Vacations Product Quality Score by Age
Hilton Grand Vacations's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hilton Grand Vacations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.2 | 31-35 | 3.2 |
41-45 1.6 | 41-45 | 1.6 |
46-50 3 | 46-50 | 3 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.2 | 66+ | 2.2 |
Hilton Grand Vacations Product Quality Score by Usage
Hilton Grand Vacations's Product Quality score was rated the highest by customers who have used Hilton Grand Vacations's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Hilton Grand Vacations Product Quality Score by Industry
Hilton Grand Vacations's Product Quality score was rated the highest by Education industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Hilton Grand Vacations Pricing
Hilton Grand Vacations ROI & Value For Money
2.4/5
Hilton Grand Vacations has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hilton Grand Vacations' overall ROI score rated by its users and customers.
Hilton Grand Vacations Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Hilton Grand Vacations.
Quick Insights into Hilton Grand Vacations ROI
Hilton Grand Vacations's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
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Ranked Hilton Grand Vacations ROI the Highest
Ranked Hilton Grand Vacations ROI the Lowest
Hilton Grand Vacations ROI Score by Gender
Male customers rated Hilton Grand Vacations's ROI score 0.2 stars higher than Female customers.
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Male
2/5
Female
1.8/5
Hilton Grand Vacations ROI Score by Ethnicity
Hilton Grand Vacations's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hilton Grand Vacations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Other 1.5 | Other | 1.5 |
Hilton Grand Vacations ROI Score by Age
Hilton Grand Vacations's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hilton Grand Vacations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 3.2 | 31-35 | 3.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.4 | 46-50 | 2.4 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Hilton Grand Vacations ROI Score by Usage
Hilton Grand Vacations's ROI score was rated the highest by customers who have used Hilton Grand Vacations's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Hilton Grand Vacations ROI Score by Industry
Hilton Grand Vacations's ROI score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Hilton Grand Vacations Customer Satisfaction (CSAT)
Hilton Grand Vacations Customer Satisfaction (CSAT) Score
36 / 100
Hilton Grand Vacations has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
14%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
9%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hilton Grand Vacations Customer Satisfaction
Hilton Grand Vacations's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Hilton Grand Vacations's products/services for Less than 1 Year.
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Ranked Hilton Grand Vacations Customer Satisfaction the Highest
Ranked Hilton Grand Vacations Customer Satisfaction the Lowest
Hilton Grand Vacations Customer Satisfaction Score by Gender
Female customers rated Hilton Grand Vacations's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hilton Grand Vacations.
17 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 15% | |
Very Dissatisfied | 53% |
28 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 72% |
Hilton Grand Vacations Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hilton Grand Vacations' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hilton Grand Vacations.
17 / 100
Very Satisfied
14%
Satisfied
3%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
11%
Very Dissatisfied
58%
CSAT according to Hispanic or Latino
Hilton Grand Vacations' Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hilton Grand Vacations.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Hilton Grand Vacations' Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hilton Grand Vacations.
10 / 100
Very Satisfied
0%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
90%
Hilton Grand Vacations Customer Satisfaction Score by Age
Hilton Grand Vacations's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hilton Grand Vacations.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 4% |
Hilton Grand Vacations Customer Satisfaction Score by Usage
Hilton Grand Vacations's Customer Satisfaction score was rated the highest by customers who have used Hilton Grand Vacations's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hilton Grand Vacations Customer Satisfaction Score by Industry
Hilton Grand Vacations's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hilton Grand Vacations Customer Satisfaction Score by Industry",
"text": "Hilton Grand Vacations's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Hilton Grand Vacations's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Hilton Grand Vacations's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
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"label": "Banking and Financial Services",
"groupId": 501,
"score": 40,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Hilton Grand Vacations's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
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},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hilton Grand Vacations's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Hilton Grand Vacations's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Hilton Grand Vacations's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
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]
}Hilton Grand Vacations Customer Service
2.4/5
Hilton Grand Vacations has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hilton Grand Vacations' overall Customer Service score rated by its users and customers.
About Hilton Grand Vacations's Customer Service
Address
6355 MetroWest Blvd, Suite 180, Orlando, FL
Website
https://www.hgv.com/
Phone Number
7029469205
Quick Insights into Hilton Grand Vacations Customer Service
Hilton Grand Vacations's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Hilton Grand Vacations' Customer Service score.
Ranked Hilton Grand Vacations Customer Service the Highest
Ranked Hilton Grand Vacations Customer Service the Lowest
Hilton Grand Vacations Customer Service Score by Gender
Female customers rated Hilton Grand Vacations's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hilton Grand Vacations.
Male
2.1/5
Female
2.2/5
Hilton Grand Vacations Customer Service Score by Ethnicity
Hilton Grand Vacations's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hilton Grand Vacations.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Other 1.5 | Other | 1.5 |
Hilton Grand Vacations Customer Service Score by Age
Hilton Grand Vacations's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hilton Grand Vacations.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
31-35 2.8 | 31-35 | 2.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hilton Grand Vacations Customer Service Score by Usage
Hilton Grand Vacations's Customer Service score was rated the highest by customers who have used Hilton Grand Vacations's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Hilton Grand Vacations Customer Service Score by Industry
Hilton Grand Vacations's Customer Service score was rated the highest by Education industry customers, and the lowest by Legal industry customers.
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Hilton Grand Vacations as an Employer
2.9/5
Hilton Grand Vacations has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Hilton Grand Vacations scored a -29 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Hilton Grand Vacations would recommend the brand to a friend. ENPS measures how likely Hilton Grand Vacations employees would recommend working at Hilton Grand Vacations to a friend.
Net Promoter Score
-29
NPS Score
| 33% | Promoters |
|---|---|
| 5% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
