-28
NPS
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Hilton Homewood Suites
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About Hilton Homewood Suites' Brand
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Hilton Homewood Suites NPS
Hilton Homewood Suites's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Hilton Homewood Suites's customers would recommend using the product based on a scale of -100 to 100.
Hilton Homewood Suites Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Hilton Homewood Suites NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
Sep 2023 -17 | Sep 2023 | -17 |
Dec 2023 -29 | Dec 2023 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hilton Homewood Suites Customer Reviews
Out of the 2 Hilton Homewood Suites customer reviews 1 was positive and 1 was constructive. Hilton Homewood Suites customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hilton Homewood Suites Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Hilton Homewood Suites users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hilton Homewood Suites Product Quality
3.2/5
Hilton Homewood Suites has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Hilton Homewood Suites Product Information
Hilton Homewood Suites’s product quality score is a 3.2 out of 5 as rated by its users and customers.
Hilton Homewood Suites Pricing
Hilton Homewood Suites ROI & Value For Money
3.2/5
Hilton Homewood Suites has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Hilton Homewood Suites Customer Satisfaction (CSAT)
Hilton Homewood Suites Customer Satisfaction (CSAT) Score
43 / 100
Hilton Homewood Suites has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hilton Homewood Suites Customer Service
3/5
Hilton Homewood Suites has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Hilton Homewood Suites's Customer Service
Website
https://homewoodsuites3.hilton.com/
Hilton Homewood Suites as an Employer
Consumer vs. Employees
Hilton Homewood Suites scored a -28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hilton Homewood Suites would recommend the brand to a friend. ENPS measures how likely Hilton Homewood Suites employees would recommend working at Hilton Homewood Suites to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
