61
NPS
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Brand Page
HiMama
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About HiMama's Brand
HiMama enables child care programs and parents to connect through messaging, digital media and daily reports.
Brand at a Glance
4.3/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
HiMama NPS
HiMama's Net Promoter Score (NPS) is a 61 with 76% Promoters, 9% Passives, and 15% Detractors. Net Promoter Score tracks whether HiMama's customers would recommend using the product based on a scale of -100 to 100.
HiMama Overall NPS
| 76% | Promoters |
|---|---|
| 9% | Passives |
| 15% | Detractors |
HiMama NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HiMama NPS by Usage
HiMama's NPS was rated the highest by customers who have used HiMama's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
HiMama Product Quality
4.3/5
HiMama has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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HiMama Product Information
HiMama serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, and United Kingdom. HiMama supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
HiMama’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.himama.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
Product Type
Child Care Software
Daycare Software
HiMama Pricing
HiMama ROI & Value For Money
4.4/5
HiMama has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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HiMama Pricing Plans
HiMama has a pricing structure that accommodates small, medium, and large businesses. Starting from $35/month, HiMama uses a subscription model.
Who Uses HiMama?
Small Businesses
Medium Businesses
Large Enterprises
HiMama Customer Service
5/5
HiMama has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About HiMama's Customer Service
Address
1920 Yonge St., Suite 200, M4S 3E2 Canada
Website
http://www.himama.com
Phone Number
+1 (800) 905-1876
