-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HIMSS
Marketing or Exec? Claim Your Free Account
About HIMSS' Brand
HIMSS is a global, cause-based, not-for-profit organization focused on better health through information technology (IT).
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
HIMSS NPS
HIMSS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether HIMSS's customers would recommend using the product based on a scale of -100 to 100.
HIMSS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
HIMSS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HIMSS Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of HIMSS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HIMSS Product Quality
1.5/5
HIMSS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HIMSS' overall Product Quality score rated by its users and customers.
HIMSS Product Information
HIMSS’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.himss.org/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
HIMSS Pricing
HIMSS ROI & Value For Money
1.5/5
HIMSS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HIMSS' overall ROI score rated by its users and customers.
HIMSS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HIMSS Customer Service
1.5/5
HIMSS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HIMSS' overall Customer Service score rated by its users and customers.
About HIMSS's Customer Service
Address
Chicago, IL
Website
http://www.himss.org/
Phone Number
3129159209
