0
NPS
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Hindalco Industries
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About Hindalco Industries' Brand
Hindalco Industries Ltd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Hindalco Industries NPS
Hindalco Industries's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Hindalco Industries's customers would recommend using the product based on a scale of -100 to 100.
Hindalco Industries Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Hindalco Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hindalco Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hindalco Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hindalco Industries Product Quality
4.5/5
Hindalco Industries has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hindalco Industries' overall Product Quality score rated by its users and customers.
Hindalco Industries Product Information
Hindalco Industries’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.hindalco.com
- Company Size
- 10,000+ Employees
Hindalco Industries Pricing
Hindalco Industries ROI & Value For Money
3.7/5
Hindalco Industries has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hindalco Industries' overall ROI score rated by its users and customers.
Hindalco Industries Customer Satisfaction (CSAT)
Hindalco Industries Customer Satisfaction (CSAT) Score
100 / 100
Hindalco Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hindalco Industries Customer Service
3.7/5
Hindalco Industries has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hindalco Industries' overall Customer Service score rated by its users and customers.
About Hindalco Industries's Customer Service
Address
Century Bhavan, 3rd Floor, Mumbai, 400030
Website
www.hindalco.com
Phone Number
7
Hindalco Industries as an Employer
Consumer vs. Employees
Hindalco Industries scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Hindalco Industries would recommend the brand to a friend. ENPS measures how likely Hindalco Industries employees would recommend working at Hindalco Industries to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
