-12
NPS
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Hinduja Global Solutions
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About Hinduja Global Solutions' Brand
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day. HGS combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has over 21,600 employees across 38 delivery centers in six countries, making a difference to some of the world’s leading brands across verticals. For the year ended March 31, 2022, HGS had revenues of Rs. 32,636.9 million (US$ 439 million). Visit https://hgs.cx to learn how HGS transforms customer experiences and builds businesses for the future.
Brand at a Glance
62%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
Hinduja Global Solutions NPS
Hinduja Global Solutions's Net Promoter Score (NPS) is a -12 with 35% Promoters, 18% Passives, and 47% Detractors. Net Promoter Score tracks whether Hinduja Global Solutions's customers would recommend using the product based on a scale of -100 to 100.
Hinduja Global Solutions Overall NPS
| 35% | Promoters |
|---|---|
| 18% | Passives |
| 47% | Detractors |
Hinduja Global Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 50 | Sep 2021 | 50 |
Jan 2022 20 | Jan 2022 | 20 |
Mar 2022 15 | Mar 2022 | 15 |
May 2022 13 | May 2022 | 13 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 -10 | Jan 2023 | -10 |
May 2023 -9 | May 2023 | -9 |
Sep 2023 -8 | Sep 2023 | -8 |
Oct 2023 -1 | Oct 2023 | -1 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 -7 | Feb 2024 | -7 |
Oct 2024 -12 | Oct 2024 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hinduja Global Solutions Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Hinduja Global Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hinduja Global Solutions Product Quality
3.8/5
Hinduja Global Solutions has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hinduja Global Solutions' overall Product Quality score rated by its users and customers.
Hinduja Global Solutions Product Information
Hinduja Global Solutions’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://hgs.cx/
- Company Size
- 10,000+ Employees
Industry
Business and Consumer Services
Hinduja Global Solutions Pricing
Hinduja Global Solutions ROI & Value For Money
3.8/5
Hinduja Global Solutions has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hinduja Global Solutions' overall ROI score rated by its users and customers.
Hinduja Global Solutions Customer Satisfaction (CSAT)
Hinduja Global Solutions Customer Satisfaction (CSAT) Score
50 / 100
Hinduja Global Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hinduja Global Solutions Customer Service
3.4/5
Hinduja Global Solutions has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hinduja Global Solutions' overall Customer Service score rated by its users and customers.
About Hinduja Global Solutions's Customer Service
Address
HGS, Gold Hill Square Software Park, 1st Floor, Bommanahalli, Hosur Road, Bengaluru, 560068 India
Website
https://hgs.cx/
Phone Number
9790934488
Hinduja Global Solutions's Social Links
Hinduja Global Solutions as an Employer
4.1/5
Hinduja Global Solutions has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
CEO of Hinduja Global Solutions
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hinduja Global Solutions scored a -12 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Hinduja Global Solutions would recommend the brand to a friend. ENPS measures how likely Hinduja Global Solutions employees would recommend working at Hinduja Global Solutions to a friend.
Net Promoter Score
-12
NPS Score
| 35% | Promoters |
|---|---|
| 18% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
