-22
NPS
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Hinge Health
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About Hinge Health's Brand
We're creating evidence-based digital care pathways, starting with musculoskeletal disorders (MSDs).
Brand at a Glance
60%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Hinge Health NPS
Hinge Health's Net Promoter Score (NPS) is a -22 with 32% Promoters, 14% Passives, and 54% Detractors. Net Promoter Score tracks whether Hinge Health's customers would recommend using the product based on a scale of -100 to 100.
Hinge Health Overall NPS
| 32% | Promoters |
|---|---|
| 14% | Passives |
| 54% | Detractors |
Hinge Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -27 | Apr 2023 | -27 |
Jun 2023 -33 | Jun 2023 | -33 |
Jul 2023 -28 | Jul 2023 | -28 |
Oct 2023 -26 | Oct 2023 | -26 |
Dec 2023 -31 | Dec 2023 | -31 |
Jan 2024 -33 | Jan 2024 | -33 |
Nov 2024 -34 | Nov 2024 | -34 |
Jan 2025 -30 | Jan 2025 | -30 |
May 2025 -27 | May 2025 | -27 |
Aug 2025 -23 | Aug 2025 | -23 |
Nov 2025 -20 | Nov 2025 | -20 |
May 2026 -22 | May 2026 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hinge Health NPS by Gender
Female customers rated Hinge Health's NPS 51 points higher than Male customers.
Male
-51
Hinge Health's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
0
Hinge Health's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Hinge Health NPS by Ethnicity
Hinge Health's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hinge Health NPS by Age
Hinge Health's NPS was rated -50 points by customers ages 41-45 on Comparably.
Hinge Health NPS by Usage
Hinge Health's NPS was rated 0 points by customers who have used Hinge Health's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Hinge Health Customer Reviews
Out of the 3 Hinge Health customer reviews 2 were positive and 1 was constructive. Hinge Health customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Hinge Health Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Hinge Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hinge Health Customer Loyalty Score by Gender
Male customers rated Hinge Health's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
Hinge Health Customer Loyalty Score by Ethnicity
Hinge Health's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hinge Health.
78
out of 100
Caucasian
Hinge Health Customer Loyalty Score by Age
Hinge Health's Customer Loyalty score was rated 33% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hinge Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 33% | 41-45 | 33% |
Hinge Health Customer Loyalty Score by Usage
Hinge Health's Customer Loyalty score was rated 61% by customers who have used Hinge Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hinge Health Customer Loyalty Score by Industry
Hinge Health's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hinge Health Product Quality
3.3/5
Hinge Health has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Hinge Health Product Information
Hinge Health’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hinge Health's product the highest.
- Website
- http://hingehealth.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Insurance
Sports & Entertainment
Quick Insights into Hinge Health Product Quality
Hinge Health's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Hinge Health Product Quality the Highest
Ranked Hinge Health Product Quality the Lowest
Hinge Health Product Quality Score by Gender
Female customers rated Hinge Health's Product Quality score 0.8 stars higher than Male customers.
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Male
2.7/5
Female
3.5/5
Hinge Health Product Quality Score by Ethnicity
Hinge Health's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hinge Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hinge Health Product Quality Score by Age
Hinge Health's Product Quality score was rated 2.4 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hinge Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.4 | 41-45 | 2.4 |
Hinge Health Product Quality Score by Usage
Hinge Health's Product Quality score was rated 3.2 stars by customers who have used Hinge Health's products/services for 1 to 2 Years.
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Hinge Health Product Quality Score by Industry
Hinge Health's Product Quality score was rated 3.5 stars by Tech industry customers.
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Hinge Health Pricing
Hinge Health ROI & Value For Money
3.2/5
Hinge Health has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Hinge Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Hinge Health ROI
Hinge Health's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Hinge Health ROI the Highest
Ranked Hinge Health ROI the Lowest
Hinge Health ROI Score by Gender
Female customers rated Hinge Health's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hinge Health.
Male
3/5
Female
3.6/5
Hinge Health ROI Score by Ethnicity
Hinge Health's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hinge Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hinge Health ROI Score by Age
Hinge Health's ROI score was rated 2.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hinge Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.5 | 41-45 | 2.5 |
Hinge Health ROI Score by Usage
Hinge Health's ROI score was rated 3.1 stars by customers who have used Hinge Health's products/services for 1 to 2 Years.
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Hinge Health ROI Score by Industry
Hinge Health's ROI score was rated 3.6 stars by Tech industry customers.
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Hinge Health Customer Satisfaction (CSAT)
Hinge Health Customer Satisfaction (CSAT) Score
68 / 100
Hinge Health has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
39%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hinge Health Customer Satisfaction
Hinge Health's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Hinge Health Customer Satisfaction the Highest
Ranked Hinge Health Customer Satisfaction the Lowest
Hinge Health Customer Satisfaction Score by Gender
Hinge Health's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hinge Health.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Hinge Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hinge Health's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hinge Health.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Hinge Health Customer Satisfaction Score by Age
Hinge Health's Customer Satisfaction score was rated 25 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hinge Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% |
Hinge Health Customer Satisfaction Score by Usage
Hinge Health's Customer Satisfaction score was rated 57 points by customers who have used Hinge Health's products/services for 1 to 2 Years.
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Hinge Health Customer Satisfaction Score by Industry
Hinge Health's Customer Satisfaction score was rated 66 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Hinge Health Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Hinge Health's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Hinge Health Customer Service
3.3/5
Hinge Health has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Hinge Health's Customer Service
Address
818 Mission Street, San Francisco, CA 94107
Website
http://hingehealth.com
Phone Number
(415)689-8429
Quick Insights into Hinge Health Customer Service
Hinge Health's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Hinge Health's Customer Service score.
Ranked Hinge Health Customer Service the Highest
Ranked Hinge Health Customer Service the Lowest
Hinge Health Customer Service Score by Gender
Female customers rated Hinge Health's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hinge Health.
Male
2.8/5
Female
3.4/5
Hinge Health Customer Service Score by Ethnicity
Hinge Health's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hinge Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hinge Health Customer Service Score by Age
Hinge Health's Customer Service score was rated 2.2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hinge Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.2 | 41-45 | 2.2 |
Hinge Health Customer Service Score by Usage
Hinge Health's Customer Service score was rated 3.2 stars by customers who have used Hinge Health's products/services for 1 to 2 Years.
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Hinge Health Customer Service Score by Industry
Hinge Health's Customer Service score was rated 3.3 stars by Tech industry customers.
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Hinge Health as an Employer
2.4/5
Hinge Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Hinge Health scored a -22 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Hinge Health would recommend the brand to a friend. ENPS measures how likely Hinge Health employees would recommend working at Hinge Health to a friend.
Net Promoter Score
-22
NPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 20% | Promoters |
|---|---|
| 14% | Passive |
| 66% | Detractors |
