57
NPS
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Brand Page
Hipcamp
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About Hipcamp's Brand
Hipcamp unlocks access to private land, creating new places for people to get outside and go camping.
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Hipcamp NPS
Hipcamp's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Hipcamp's customers would recommend using the product based on a scale of -100 to 100.
Hipcamp Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Hipcamp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2021 66 | Aug 2021 | 66 |
Nov 2021 75 | Nov 2021 | 75 |
Apr 2024 40 | Apr 2024 | 40 |
May 2024 49 | May 2024 | 49 |
Feb 2025 57 | Feb 2025 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hipcamp Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Hipcamp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hipcamp Product Quality
3.7/5
Hipcamp has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Hipcamp's overall Product Quality score rated by its users and customers.
Hipcamp Product Information
Hipcamp’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.hipcamp.com
- Company Size
- 11-50 Employees
Industry
Travel and Hospitality
Hipcamp Pricing
Hipcamp ROI & Value For Money
3.8/5
Hipcamp has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Hipcamp's overall ROI score rated by its users and customers.
Hipcamp Customer Satisfaction (CSAT)
Hipcamp Customer Satisfaction (CSAT) Score
83 / 100
Hipcamp has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hipcamp Customer Service
3.6/5
Hipcamp has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Hipcamp's Customer Service
Address
2 Mint Plaza, San Francisco, CA 94103
Website
http://www.hipcamp.com
Phone Number
415-999-9999
Hipcamp as an Employer
3.4/5
Hipcamp has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hipcamp scored a 57 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Hipcamp would recommend the brand to a friend. ENPS measures how likely Hipcamp employees would recommend working at Hipcamp to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
