0
NPS
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HIRECLOUT
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About HIRECLOUT's Brand
HIRECLOUT is the Go-To Premier Technology Recruiting and Consulting firm behind hiring at the best tech companies in Los Angeles and San Francisco bay area.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
HIRECLOUT NPS
HIRECLOUT's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether HIRECLOUT's customers would recommend using the product based on a scale of -100 to 100.
HIRECLOUT Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
HIRECLOUT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
Sep 2022 0 | Sep 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HIRECLOUT Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of HIRECLOUT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HIRECLOUT Product Quality
3.4/5
HIRECLOUT has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock HIRECLOUT's overall Product Quality score rated by its users and customers.
HIRECLOUT Product Information
HIRECLOUT’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.hireclout.com
- Company Size
- 11-50 Employees
Industry
Staffing and Recruiting
HIRECLOUT Pricing
HIRECLOUT ROI & Value For Money
3.4/5
HIRECLOUT has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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HIRECLOUT Customer Satisfaction (CSAT)
HIRECLOUT Customer Satisfaction (CSAT) Score
50 / 100
HIRECLOUT has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HIRECLOUT Customer Service
3.4/5
HIRECLOUT has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About HIRECLOUT's Customer Service
Address
5950 Canoga Ave #200, Los Angeles, CA 91367
Website
http://www.hireclout.com
Phone Number
(818) 882-2000
HIRECLOUT's Social Links
HIRECLOUT as an Employer
4.7/5
HIRECLOUT has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HIRECLOUT scored a 0 for Net Promoter Score and a 92 for Employee Net Promoter Score. NPS gauges how likely a customer of HIRECLOUT would recommend the brand to a friend. ENPS measures how likely HIRECLOUT employees would recommend working at HIRECLOUT to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
92
eNPS Score
| 94% | Promoters |
|---|---|
| 4% | Passive |
| 2% | Detractors |
