-29
NPS
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Brand Page
HireRight
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About HireRight's Brand
HireRight provides on-demand employment screening solutions for a global customer base of organizations.
Brand at a Glance
50%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
HireRight CMO
Jim Daxner
Jim Daxner serves as the Chief Marketing and Product Officer of HireRight. Jim started at HireRight in January of 2019. Jim currently resides in the Greater New York City Area.
HireRight NPS
HireRight's Net Promoter Score (NPS) is a -29 with 30% Promoters, 11% Passives, and 59% Detractors. Net Promoter Score tracks whether HireRight's customers would recommend using the product based on a scale of -100 to 100.
HireRight Overall NPS
| 30% | Promoters |
|---|---|
| 11% | Passives |
| 59% | Detractors |
HireRight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -67 | Oct 2021 | -67 |
Nov 2021 -53 | Nov 2021 | -53 |
Dec 2021 -57 | Dec 2021 | -57 |
Jan 2022 -57 | Jan 2022 | -57 |
Jan 2023 -50 | Jan 2023 | -50 |
Jun 2023 -52 | Jun 2023 | -52 |
Jul 2023 -44 | Jul 2023 | -44 |
Sep 2023 -36 | Sep 2023 | -36 |
Mar 2024 -33 | Mar 2024 | -33 |
Sep 2025 -32 | Sep 2025 | -32 |
Oct 2025 -36 | Oct 2025 | -36 |
Nov 2025 -30 | Nov 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HireRight NPS by Gender
Male customers rated HireRight's NPS 43 points higher than Female customers.
Male
-57
HireRight's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
-100
HireRight's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
HireRight NPS by Ethnicity
HireRight's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
HireRight NPS by Age
HireRight's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
HireRight NPS by Usage
HireRight's NPS was rated the highest by customers who have used HireRight's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
HireRight Customer Reviews
Out of the 4 HireRight customer reviews 1 was positive and 3 were constructive. HireRight customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HireRight Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of HireRight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HireRight Customer Loyalty Score by Gender
Male customers rated HireRight's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HireRight.
Male
49%
Yes
Female
40%
Yes
HireRight Customer Loyalty Score by Ethnicity
HireRight's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HireRight.
64
out of 100
Caucasian
HireRight Customer Loyalty Score by Age
HireRight's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HireRight.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
41-45 55% | 41-45 | 55% |
HireRight Customer Loyalty Score by Usage
HireRight's Customer Loyalty score was rated the highest by customers who have used HireRight's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HireRight Product Quality
2.6/5
HireRight has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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HireRight Product Information
HireRight’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.hireright.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into HireRight Product Quality
HireRight's Product Quality score was rated highest by customers who have used HireRight's products/services for 2 to 5 Years, and rated lowest by customers who have used HireRight's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HireRight's Product Quality.
Ranked HireRight Product Quality the Highest
Ranked HireRight Product Quality the Lowest
HireRight Product Quality Score by Gender
Male customers rated HireRight's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HireRight.
Male
2.5/5
Female
1.5/5
HireRight Product Quality Score by Ethnicity
HireRight's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HireRight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
HireRight Product Quality Score by Age
HireRight's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HireRight.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 2.7 | 41-45 | 2.7 |
HireRight Product Quality Score by Usage
HireRight's Product Quality score was rated the highest by customers who have used HireRight's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HireRight Pricing
HireRight ROI & Value For Money
2.5/5
HireRight has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HireRight's overall ROI score rated by its users and customers.
Quick Insights into HireRight ROI
HireRight's ROI score was rated highest by customers who have used HireRight's products/services for 2 to 5 Years, and rated lowest by customers who have used HireRight's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HireRight's ROI score.
Ranked HireRight ROI the Highest
Ranked HireRight ROI the Lowest
HireRight ROI Score by Gender
Male customers rated HireRight's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HireRight.
Male
2.3/5
Female
1.5/5
HireRight ROI Score by Ethnicity
HireRight's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HireRight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
HireRight ROI Score by Age
HireRight's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HireRight.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 2.4 | 41-45 | 2.4 |
HireRight ROI Score by Usage
HireRight's ROI score was rated the highest by customers who have used HireRight's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HireRight Customer Satisfaction (CSAT)
HireRight Customer Satisfaction (CSAT) Score
42 / 100
HireRight has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
21%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HireRight Customer Satisfaction
HireRight's Customer Satisfaction score was rated highest by customers who have used HireRight's products/services for 2 to 5 Years, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked HireRight's Customer Satisfaction.
Ranked HireRight Customer Satisfaction the Highest
Ranked HireRight Customer Satisfaction the Lowest
HireRight Customer Satisfaction Score by Gender
HireRight's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HireRight.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
HireRight Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HireRight's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HireRight.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
20%
HireRight Customer Satisfaction Score by Age
HireRight's Customer Satisfaction score was rated 33 points by customers ages 36-40 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HireRight.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 41-45 | 33% |
HireRight Customer Satisfaction Score by Usage
HireRight's Customer Satisfaction score was rated 50 points by customers who have used HireRight's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HireRight Customer Service
2.7/5
HireRight has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HireRight's overall Customer Service score rated by its users and customers.
About HireRight's Customer Service
Address
Irvine, CA
Website
http://www.hireright.com
Phone Number
(949) 428-5800
Quick Insights into HireRight Customer Service
HireRight's Customer Service score was rated highest by customers who have used HireRight's products/services for 2 to 5 Years, and rated lowest by customers who have used HireRight's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked HireRight's Customer Service score.
Ranked HireRight Customer Service the Highest
Ranked HireRight Customer Service the Lowest
HireRight Customer Service Score by Gender
Male customers rated HireRight's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HireRight.
Male
2.3/5
Female
1.5/5
HireRight Customer Service Score by Ethnicity
HireRight's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HireRight.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
HireRight Customer Service Score by Age
HireRight's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HireRight.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
41-45 2.5 | 41-45 | 2.5 |
HireRight Customer Service Score by Usage
HireRight's Customer Service score was rated the highest by customers who have used HireRight's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HireRight as an Employer
4.3/5
HireRight has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
HireRight scored a -29 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of HireRight would recommend the brand to a friend. ENPS measures how likely HireRight employees would recommend working at HireRight to a friend.
Net Promoter Score
-29
NPS Score
| 30% | Promoters |
|---|---|
| 11% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 49% | Promoters |
|---|---|
| 22% | Passive |
| 29% | Detractors |
