84
NPS
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Hiretual
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About Hiretual's Brand
Hiretual is recruiter's best friend. Source and engage candidates 10x faster!
Brand at a Glance
100%
Customer Loyalty
4.6/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Hiretual NPS
Hiretual's Net Promoter Score (NPS) is a 84 with 87% Promoters, 10% Passives, and 3% Detractors. Net Promoter Score tracks whether Hiretual's customers would recommend using the product based on a scale of -100 to 100.
Hiretual Overall NPS
| 87% | Promoters |
|---|---|
| 10% | Passives |
| 3% | Detractors |
Hiretual NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 83 | Aug 2020 | 83 |
Aug 2023 84 | Aug 2023 | 84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hiretual NPS by Usage
Hiretual's NPS was rated the highest by customers who have used Hiretual's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
Hiretual Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hiretual users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hiretual Product Quality
4.6/5
Hiretual has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Hiretual Product Information
Hiretual serves markets in the United States. Hiretual supports Web devices and offers products for small, medium, and large sized businesses.
Hiretual’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://hiretual.com
- Company Size
- 1-10 Employees
Industry
Tech
AI, Big Data and Analytics
Languages Supported
English
Product Type
Recruitment Software
Talent Management Software
Recruiting Agency Software
Hiretual Pricing
Hiretual ROI & Value For Money
4.5/5
Hiretual has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hiretual's overall ROI score rated by its users and customers.
Hiretual Pricing Plans
Hiretual has a pricing structure that accommodates small, medium, and large businesses. Starting from $89/month, Hiretual uses a subscription model and offers the following: Premium: $890/year or $89/month with 200 contact finds/month and Pro: Contact Hiretual for pricing. For the users that are not ready to commit yet, Hiretual also offers a free trial.
Who Uses Hiretual?
Small Businesses
Medium Businesses
Large Enterprises
Hiretual Customer Satisfaction (CSAT)
Hiretual Customer Satisfaction (CSAT) Score
100 / 100
Hiretual has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hiretual Customer Service
5/5
Hiretual has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Hiretual's Customer Service
Address
Mountain View, Mountain View, CA 94043
Website
https://hiretual.com
Phone Number
+1 408-707-4966
Hiretual's Social Links
Consumer vs. Employees
Hiretual scored a 84 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Hiretual would recommend the brand to a friend. ENPS measures how likely Hiretual employees would recommend working at Hiretual to a friend.
Net Promoter Score
84
NPS Score
| 87% | Promoters |
|---|---|
| 10% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
