30
NPS
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HireVue
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About HireVue's Brand
Our Hiring intelligence platform transforms the way companies discover, hire, and develop talent. By combining video interviews with predictive, validated IO science and artifical intelligence (AI), HireVue augments human decision-making in the hiring process and delivers higher quality talent, faster.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
3.9/5
Customer Service
HireVue NPS
HireVue's Net Promoter Score (NPS) is a 30 with 55% Promoters, 20% Passives, and 25% Detractors. Net Promoter Score tracks whether HireVue's customers would recommend using the product based on a scale of -100 to 100.
HireVue Overall NPS
| 55% | Promoters |
|---|---|
| 20% | Passives |
| 25% | Detractors |
HireVue NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 31 | Jun 2021 | 31 |
Oct 2021 32 | Oct 2021 | 32 |
Nov 2021 32 | Nov 2021 | 32 |
Aug 2022 29 | Aug 2022 | 29 |
Jan 2023 31 | Jan 2023 | 31 |
Feb 2023 32 | Feb 2023 | 32 |
May 2023 32 | May 2023 | 32 |
Jun 2024 34 | Jun 2024 | 34 |
Jul 2024 31 | Jul 2024 | 31 |
Aug 2024 33 | Aug 2024 | 33 |
Apr 2025 31 | Apr 2025 | 31 |
Oct 2025 30 | Oct 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HireVue NPS by Usage
HireVue's NPS was rated the highest by customers who have used HireVue's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years 39 | 2 to 5 Years | 39 |
HireVue Customer Reviews
Out of the 3 HireVue customer reviews 3 were positive and 0 were constructive. HireVue customer reviews reflect that all customers have a favorable experience using the products/services of the company.
HireVue Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of HireVue users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HireVue Product Quality
4.1/5
HireVue has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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HireVue Product Information
HireVue serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. HireVue supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
HireVue’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated HireVue's product the highest. Reviewers from the Aerospace and Aviation industry rated HireVue the lowest at 3.
- Website
- https://www.hirevue.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
Media
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Finnish
Product Type
Human Resources (HR) Software
Online Meetings Software
Recruitment Software
Talent Management Software
Video Interview Software
Video Conferencing Software
Quick Insights into HireVue Product Quality
HireVue's Product Quality score was rated highest by customers who have used HireVue's products/services for Less than 1 Year, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked HireVue Product Quality the Highest
Ranked HireVue Product Quality the Lowest
HireVue Product Quality Score by Usage
HireVue's Product Quality score was rated the highest by customers who have used HireVue's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HireVue Product Quality Score by Industry
HireVue's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HireVue Pricing
HireVue ROI & Value For Money
4.2/5
HireVue has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock HireVue's overall ROI score rated by its users and customers.
HireVue Pricing Plans
HireVue has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses HireVue?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into HireVue ROI
HireVue's ROI score was rated highest by customers from the Tech industry.
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Ranked HireVue ROI the Highest
HireVue ROI Score by Industry
HireVue's ROI score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HireVue Customer Satisfaction (CSAT)
HireVue Customer Satisfaction (CSAT) Score
78 / 100
HireVue has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HireVue Customer Service
3.9/5
HireVue has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock HireVue's overall Customer Service score rated by its users and customers.
About HireVue's Customer Service
Address
10876 S River Front Pkwy Ste 600, South Jordan, UT 84095
Website
https://www.hirevue.com/
Phone Number
(800) 655-4106
HireVue's Social Links
HireVue as an Employer
4.2/5
HireVue has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HireVue scored a 30 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of HireVue would recommend the brand to a friend. ENPS measures how likely HireVue employees would recommend working at HireVue to a friend.
Net Promoter Score
30
NPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
