-39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hisense USA
Marketing or Exec? Claim Your Free Account
About Hisense USA's Brand
Hisense USA’s product strategy is to steadily introduce a full range of electronics and appliances into the North American market.
Brand at a Glance
58%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Hisense USA NPS
Hisense USA's Net Promoter Score (NPS) is a -39 with 27% Promoters, 7% Passives, and 66% Detractors. Net Promoter Score tracks whether Hisense USA's customers would recommend using the product based on a scale of -100 to 100.
Hisense USA Overall NPS
| 27% | Promoters |
|---|---|
| 7% | Passives |
| 66% | Detractors |
Hisense USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -55 | Jul 2023 | -55 |
Aug 2023 -60 | Aug 2023 | -60 |
Sep 2023 -57 | Sep 2023 | -57 |
Nov 2023 -51 | Nov 2023 | -51 |
Mar 2024 -47 | Mar 2024 | -47 |
Apr 2024 -43 | Apr 2024 | -43 |
May 2024 -40 | May 2024 | -40 |
Jul 2024 -36 | Jul 2024 | -36 |
Sep 2024 -38 | Sep 2024 | -38 |
Nov 2024 -40 | Nov 2024 | -40 |
Mar 2025 -43 | Mar 2025 | -43 |
Jun 2025 -39 | Jun 2025 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hisense USA NPS by Gender
Female customers rated Hisense USA's NPS 44 points higher than Male customers.
Male
-78
Hisense USA's NPS was rated -78 by Male customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Female
-34
Hisense USA's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Hisense USA NPS by Ethnicity
Hisense USA's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hisense USA NPS by Usage
Hisense USA's NPS was rated -100 points by customers who have used Hisense USA's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Hisense USA Customer Reviews
Out of the 4 Hisense USA customer reviews 1 was positive and 3 were constructive. Hisense USA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hisense USA Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Hisense USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hisense USA Customer Loyalty Score by Gender
Female customers rated Hisense USA's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hisense USA.
Male
40%
Yes
Female
55%
Yes
Hisense USA Customer Loyalty Score by Ethnicity
Hisense USA's Customer Loyalty score was rated 25% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hisense USA.
25
out of 100
Caucasian
Hisense USA Customer Loyalty Score by Usage
Hisense USA's Customer Loyalty score was rated 30% by customers who have used Hisense USA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hisense USA Product Quality
2.3/5
Hisense USA has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hisense USA's overall Product Quality score rated by its users and customers.
Hisense USA Product Information
Hisense USA’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://hisense-usa.com
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Hisense USA Product Quality
Hisense USA's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Hisense USA's Product Quality.
Ranked Hisense USA Product Quality the Highest
Ranked Hisense USA Product Quality the Lowest
Hisense USA Product Quality Score by Gender
Female customers rated Hisense USA's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hisense USA.
Male
1.5/5
Female
2/5
Hisense USA Product Quality Score by Ethnicity
Hisense USA's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hisense USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hisense USA Product Quality Score by Usage
Hisense USA's Product Quality score was rated 1.5 stars by customers who have used Hisense USA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hisense USA Pricing
Hisense USA ROI & Value For Money
2.2/5
Hisense USA has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hisense USA's overall ROI score rated by its users and customers.
Quick Insights into Hisense USA ROI
Hisense USA's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Hisense USA's ROI score.
Ranked Hisense USA ROI the Highest
Ranked Hisense USA ROI the Lowest
Hisense USA ROI Score by Gender
Female customers rated Hisense USA's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hisense USA.
Male
1.5/5
Female
2/5
Hisense USA ROI Score by Ethnicity
Hisense USA's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hisense USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hisense USA ROI Score by Usage
Hisense USA's ROI score was rated 1.5 stars by customers who have used Hisense USA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hisense USA Customer Satisfaction (CSAT)
Hisense USA Customer Satisfaction (CSAT) Score
38 / 100
Hisense USA has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hisense USA Customer Satisfaction
Hisense USA's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Hisense USA's Customer Satisfaction.
Ranked Hisense USA Customer Satisfaction the Highest
Ranked Hisense USA Customer Satisfaction the Lowest
Hisense USA Customer Satisfaction Score by Gender
Female customers rated Hisense USA's Customer Satisfaction score 29 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hisense USA.
11 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Hisense USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hisense USA's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hisense USA.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Hisense USA Customer Satisfaction Score by Usage
Hisense USA's Customer Satisfaction score was rated 0 points by customers who have used Hisense USA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hisense USA Customer Service
2/5
Hisense USA has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hisense USA's overall Customer Service score rated by its users and customers.
About Hisense USA's Customer Service
Address
7310 McGinnis Ferry Road, Suwanee, GA 30024
Website
http://hisense-usa.com
Phone Number
1(877) 465-3566
Quick Insights into Hisense USA Customer Service
Hisense USA's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Hisense USA's Customer Service score.
Ranked Hisense USA Customer Service the Highest
Ranked Hisense USA Customer Service the Lowest
Hisense USA Customer Service Score by Gender
Female customers rated Hisense USA's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hisense USA.
Male
1.5/5
Female
2/5
Hisense USA Customer Service Score by Ethnicity
Hisense USA's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hisense USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hisense USA Customer Service Score by Usage
Hisense USA's Customer Service score was rated 1.5 stars by customers who have used Hisense USA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Hisense USA as an Employer
Consumer vs. Employees
Hisense USA scored a -39 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Hisense USA would recommend the brand to a friend. ENPS measures how likely Hisense USA employees would recommend working at Hisense USA to a friend.
Net Promoter Score
-39
NPS Score
| 27% | Promoters |
|---|---|
| 7% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 20% | Promoters |
|---|---|
| 33% | Passive |
| 47% | Detractors |
