40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hitachi Solutions
Marketing or Exec? Claim Your Free Account
About Hitachi Solutions' Brand
Hitachi Solutions Canada is a consulting firm and systems integrator helping customers from strategy to solution through a portfolio.
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Hitachi Solutions NPS
Hitachi Solutions's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Hitachi Solutions's customers would recommend using the product based on a scale of -100 to 100.
Hitachi Solutions Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Hitachi Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
Apr 2022 60 | Apr 2022 | 60 |
Aug 2022 67 | Aug 2022 | 67 |
Sep 2022 57 | Sep 2022 | 57 |
Apr 2024 63 | Apr 2024 | 63 |
Aug 2024 44 | Aug 2024 | 44 |
May 2025 40 | May 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hitachi Solutions Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Hitachi Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hitachi Solutions Customer Loyalty Score by Industry
Hitachi Solutions's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hitachi Solutions Product Quality
4.2/5
Hitachi Solutions has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hitachi Solutions' overall Product Quality score rated by its users and customers.
Hitachi Solutions Product Information
Hitachi Solutions’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hitachi Solutions's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Hitachi Solutions Product Quality
Hitachi Solutions's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hitachi Solutions' Product Quality.
Ranked Hitachi Solutions Product Quality the Highest
Hitachi Solutions Product Quality Score by Industry
Hitachi Solutions's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Hitachi Solutions Pricing
Hitachi Solutions ROI & Value For Money
4.1/5
Hitachi Solutions has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Hitachi Solutions' overall ROI score rated by its users and customers.
Hitachi Solutions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Hitachi Solutions ROI
Hitachi Solutions's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hitachi Solutions' ROI score.
Ranked Hitachi Solutions ROI the Highest
Hitachi Solutions ROI Score by Industry
Hitachi Solutions's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Hitachi Solutions Customer Satisfaction (CSAT)
Hitachi Solutions Customer Satisfaction (CSAT) Score
89 / 100
Hitachi Solutions has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
56%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hitachi Solutions Customer Satisfaction
Hitachi Solutions's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hitachi Solutions' Customer Satisfaction.
Ranked Hitachi Solutions Customer Satisfaction the Highest
Hitachi Solutions Customer Satisfaction Score by Industry
Hitachi Solutions's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Hitachi Solutions Customer Satisfaction Score by Industry",
"text": "Hitachi Solutions's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Hitachi Solutions's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Hitachi Solutions Customer Service
4/5
Hitachi Solutions has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hitachi Solutions' overall Customer Service score rated by its users and customers.
About Hitachi Solutions's Customer Service
Address
Canada, KY
Website
http://www.hitachi-solutions.com/
Phone Number
81 3 5780 2111
Quick Insights into Hitachi Solutions Customer Service
Hitachi Solutions's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hitachi Solutions' Customer Service score.
Ranked Hitachi Solutions Customer Service the Highest
Hitachi Solutions Customer Service Score by Industry
Hitachi Solutions's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Hitachi Solutions as an Employer
4.1/5
Hitachi Solutions has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hitachi Solutions scored a 40 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Hitachi Solutions would recommend the brand to a friend. ENPS measures how likely Hitachi Solutions employees would recommend working at Hitachi Solutions to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
