100
NPS
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Brand Page
Hive9
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About Hive9 Brand
HIVE9 engages in developing marketing performance and planning software for business-to-business marketers.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Hive9 NPS
Hive9's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Hive9's customers would recommend using the product based on a scale of -100 to 100.
Hive9 Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Hive9 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hive9 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hive9 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hive9 Product Quality
5/5
Hive9 has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hive9 overall Product Quality score rated by its users and customers.
Hive9 Product Information
Hive9 serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Hive9 supports Web devices and offers products for small, medium, and large sized businesses.
Hive9’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- hive9.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Analytics
SaaS
Languages Supported
English
Product Type
Budgeting Software
Marketing Planning Software
MRM Software
Marketing Attribution Software
Hive9 Pricing
Hive9 ROI & Value For Money
4.5/5
Hive9 has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hive9 overall ROI score rated by its users and customers.
Hive9 Pricing Plans
Hive9 has a pricing structure that accommodates small, medium, and large businesses. Starting from $25000/month, Hive9 uses a subscription model. For the users that are not ready to commit yet, Hive9 also offers a free trial.
Who Uses Hive9?
Small Businesses
Medium Businesses
Large Enterprises
Hive9 Customer Service
5/5
Hive9 has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hive9 overall Customer Service score rated by its users and customers.
About Hive9's Customer Service
Address
805 Las Cimas Pkwy, Bldg III, Ste 130, Austin, TX 78746
Website
hive9.com
Phone Number
888-693-2693
Hive9's Social Links
Hive9 as an Employer
3.0/5
Hive9 has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Hive9 scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Hive9 would recommend the brand to a friend. ENPS measures how likely Hive9 employees would recommend working at Hive9 to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
