-34
NPS
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Hiya
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About Hiya's Brand
Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more.
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Hiya NPS
Hiya's Net Promoter Score (NPS) is a -34 with 31% Promoters, 4% Passives, and 65% Detractors. Net Promoter Score tracks whether Hiya's customers would recommend using the product based on a scale of -100 to 100.
Hiya Overall NPS
| 31% | Promoters |
|---|---|
| 4% | Passives |
| 65% | Detractors |
Hiya NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 10 | Nov 2022 | 10 |
Dec 2022 9 | Dec 2022 | 9 |
Jan 2023 0 | Jan 2023 | 0 |
Nov 2023 -8 | Nov 2023 | -8 |
Jun 2024 -1 | Jun 2024 | -1 |
Apr 2025 -7 | Apr 2025 | -7 |
Sep 2025 0 | Sep 2025 | 0 |
Oct 2025 -6 | Oct 2025 | -6 |
Nov 2025 -15 | Nov 2025 | -15 |
Dec 2025 -32 | Dec 2025 | -32 |
Jan 2026 -36 | Jan 2026 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hiya NPS by Gender
Hiya's NPS was rated -20 by Male customers on Comparably.
Male
-20
Hiya's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Hiya's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hiya Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Hiya users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hiya Customer Loyalty Score by Gender
Hiya's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Hiya Customer Loyalty Score by Industry
Hiya's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hiya Product Quality
3.7/5
Hiya has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Hiya Product Information
Hiya’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hiya's product the highest.
- Website
- https://hiya.com/
- Company Size
- 51-200 Employees
Industry
Telecommunications
Quick Insights into Hiya Product Quality
Hiya's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Hiya Product Quality the Highest
Hiya Product Quality Score by Gender
Hiya's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hiya.
Male
3.7/5
Female
N/A
Hiya Product Quality Score by Industry
Hiya's Product Quality score was rated 4.2 stars by Tech industry customers.
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Hiya Pricing
Hiya ROI & Value For Money
3.2/5
Hiya has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Hiya Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Hiya ROI
Hiya's ROI score was rated highest by customers from the Tech industry.
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Ranked Hiya ROI the Highest
Hiya ROI Score by Gender
Hiya's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hiya.
Male
3.5/5
Female
N/A
Hiya ROI Score by Industry
Hiya's ROI score was rated 4.4 stars by Tech industry customers.
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Hiya Customer Satisfaction (CSAT)
Hiya Customer Satisfaction (CSAT) Score
74 / 100
Hiya has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
53%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hiya Customer Service
3.5/5
Hiya has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Hiya's Customer Service
Address
701 5th Avenue, Suite 1200, Seattle, WA 98104
Website
https://hiya.com/
Hiya's Social Links
Quick Insights into Hiya Customer Service
Hiya's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Hiya's Customer Service score.
Ranked Hiya Customer Service the Highest
Hiya Customer Service Score by Gender
Hiya's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hiya.
Male
4/5
Female
N/A
Hiya Customer Service Score by Industry
Hiya's Customer Service score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Hiya as an Employer
4.7/5
Hiya has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Hiya scored a -34 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Hiya would recommend the brand to a friend. ENPS measures how likely Hiya employees would recommend working at Hiya to a friend.
Net Promoter Score
-34
NPS Score
| 31% | Promoters |
|---|---|
| 4% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 71% | Promoters |
|---|---|
| 17% | Passive |
| 12% | Detractors |
