47
NPS
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HKS Architects Inc.
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About HKS Architects Inc. Brand
HKS, Inc. is an international architecture firm headquartered in Dallas, Texas (USA). It was founded in 1939 by Harwood K. Smith.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
HKS Architects Inc. NPS
HKS Architects Inc.'s Net Promoter Score (NPS) is a 47 with 62% Promoters, 23% Passives, and 15% Detractors. Net Promoter Score tracks whether HKS Architects Inc.'s customers would recommend using the product based on a scale of -100 to 100.
HKS Architects Inc. Overall NPS
| 62% | Promoters |
|---|---|
| 23% | Passives |
| 15% | Detractors |
HKS Architects Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 66 | Jan 2022 | 66 |
Mar 2022 75 | Mar 2022 | 75 |
Mar 2023 80 | Mar 2023 | 80 |
Jan 2024 49 | Jan 2024 | 49 |
Mar 2024 43 | Mar 2024 | 43 |
Jun 2024 50 | Jun 2024 | 50 |
Dec 2024 55 | Dec 2024 | 55 |
Sep 2025 60 | Sep 2025 | 60 |
Nov 2025 45 | Nov 2025 | 45 |
Dec 2025 42 | Dec 2025 | 42 |
Jan 2026 46 | Jan 2026 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HKS Architects Inc. NPS by Gender
HKS Architects Inc.'s NPS was rated 75 by Male customers on Comparably.
Male
75
HKS Architects Inc.'s NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
HKS Architects Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
HKS Architects Inc. Customer Reviews
Out of the 2 HKS Architects Inc. customer reviews 2 were positive and 0 were constructive. HKS Architects Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
HKS Architects Inc. Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of HKS Architects Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HKS Architects Inc. Customer Loyalty Score by Gender
HKS Architects Inc.'s Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
HKS Architects Inc. Product Quality
3.6/5
HKS Architects Inc. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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HKS Architects Inc. Product Information
HKS Architects Inc.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.hksinc.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into HKS Architects Inc. Product Quality
HKS Architects Inc.'s Product Quality score was rated highest by Male customers.
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Ranked HKS Architects Inc. Product Quality the Highest
HKS Architects Inc. Product Quality Score by Gender
HKS Architects Inc.'s Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HKS Architects Inc..
Male
4.4/5
Female
N/A
HKS Architects Inc. Pricing
HKS Architects Inc. ROI & Value For Money
3.8/5
HKS Architects Inc. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into HKS Architects Inc. ROI
HKS Architects Inc.'s ROI score was rated highest by Male customers.
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Ranked HKS Architects Inc. ROI the Highest
HKS Architects Inc. ROI Score by Gender
HKS Architects Inc.'s ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
HKS Architects Inc. Customer Satisfaction (CSAT)
HKS Architects Inc. Customer Satisfaction (CSAT) Score
75 / 100
HKS Architects Inc. has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HKS Architects Inc. Customer Satisfaction
HKS Architects Inc.'s Customer Satisfaction score was rated highest by Male customers.
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Ranked HKS Architects Inc. Customer Satisfaction the Highest
HKS Architects Inc. Customer Satisfaction Score by Gender
HKS Architects Inc.'s Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HKS Architects Inc..
75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
HKS Architects Inc. Customer Service
4.1/5
HKS Architects Inc. has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About HKS Architects Inc.'s Customer Service
Website
http://www.hksinc.com/
Phone Number
2149693387
Quick Insights into HKS Architects Inc. Customer Service
HKS Architects Inc.'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked HKS Architects Inc. Customer Service score.
Ranked HKS Architects Inc. Customer Service the Highest
HKS Architects Inc. Customer Service Score by Gender
HKS Architects Inc.'s Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HKS Architects Inc..
Male
4.9/5
Female
N/A
HKS Architects Inc. as an Employer
3.4/5
HKS Architects Inc. has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
HKS Architects Inc. scored a 47 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of HKS Architects Inc. would recommend the brand to a friend. ENPS measures how likely HKS Architects Inc. employees would recommend working at HKS Architects Inc. to a friend.
Net Promoter Score
47
NPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 32% | Promoters |
|---|---|
| 33% | Passive |
| 35% | Detractors |
