0
NPS
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HMC Architects
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About HMC Architects' Brand
We are a healthcare, education and civic architecture firm with a sustainable approach to design.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
HMC Architects NPS
HMC Architects's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether HMC Architects's customers would recommend using the product based on a scale of -100 to 100.
HMC Architects Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
HMC Architects NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Feb 2026 0 | Feb 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HMC Architects Product Quality
4/5
HMC Architects has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock HMC Architects' overall Product Quality score rated by its users and customers.
HMC Architects Product Information
HMC Architects’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hmcarchitects.com
- Company Size
- 201-500 Employees
Industry
Architecture and Planning
HMC Architects Pricing
HMC Architects ROI & Value For Money
4/5
HMC Architects has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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HMC Architects Customer Satisfaction (CSAT)
HMC Architects Customer Satisfaction (CSAT) Score
100 / 100
HMC Architects has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HMC Architects as an Employer
4.1/5
HMC Architects has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
HMC Architects scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of HMC Architects would recommend the brand to a friend. ENPS measures how likely HMC Architects employees would recommend working at HMC Architects to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
