-34
NPS
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Brand Page
HMS Holdings
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About HMS Holdings' Brand
HMS advances the healthcare system by helping healthcare organizations reduce costs and improve health outcomes. Through our industry-leading technology, analytics and engagement solutions, we save billions of dollars annually while helping consumers lead healthier lives. HMS provides a broad range of payment accuracy and population health management solutions that help move the healthcare system forward.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
HMS Holdings NPS
HMS Holdings's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether HMS Holdings's customers would recommend using the product based on a scale of -100 to 100.
HMS Holdings Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
HMS Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 -33 | May 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HMS Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HMS Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HMS Holdings Product Quality
2.7/5
HMS Holdings has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HMS Holdings' overall Product Quality score rated by its users and customers.
HMS Holdings Product Information
HMS Holdings’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.hms.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
HMS Holdings Pricing
HMS Holdings ROI & Value For Money
2.7/5
HMS Holdings has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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HMS Holdings Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HMS Holdings Customer Service
3/5
HMS Holdings has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About HMS Holdings's Customer Service
Address
5615 High Point Dr, Irving, TX 75038
Website
https://www.hms.com/
Phone Number
212.857.5000
HMS Holdings as an Employer
3.9/5
HMS Holdings has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
HMS Holdings scored a -34 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of HMS Holdings would recommend the brand to a friend. ENPS measures how likely HMS Holdings employees would recommend working at HMS Holdings to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
