-50
NPS
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HMS Networks
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About HMS Networks' Brand
Developer of communication technology products for industrial automation equipment. The company provides network cards to connect devices such as robots, control systems, motors and sensors to industrial networks in Sweden and worldwide.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
HMS Networks NPS
HMS Networks's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether HMS Networks's customers would recommend using the product based on a scale of -100 to 100.
HMS Networks Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
HMS Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Jun 2023 -50 | Jun 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HMS Networks Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of HMS Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HMS Networks Product Quality
2.5/5
HMS Networks has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HMS Networks' overall Product Quality score rated by its users and customers.
HMS Networks Product Information
HMS Networks’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.hms-networks.com
- Company Size
- 201-500 Employees
HMS Networks Pricing
HMS Networks ROI & Value For Money
2.5/5
HMS Networks has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HMS Networks' overall ROI score rated by its users and customers.
HMS Networks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HMS Networks Customer Service
2.5/5
HMS Networks has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HMS Networks' overall Customer Service score rated by its users and customers.
About HMS Networks's Customer Service
Address
Stationsgatan37, Halmstad, 300 04 Sweden
Website
www.hms-networks.com
Consumer vs. Employees
HMS Networks scored a -50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of HMS Networks would recommend the brand to a friend. ENPS measures how likely HMS Networks employees would recommend working at HMS Networks to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
