-100
NPS
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Brand Page
HobbyCraft
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About HobbyCraft's Brand
Owner and operator of out-of-town craft superstores in the United Kingdom. The company offers its catering through 83 large format stores with over 250 pursuits and hobbies carrying over 25000 products. The company also provides personalized products and themes for organizing parties and weddings and caters to consumers and businesses alike.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
HobbyCraft NPS
HobbyCraft's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether HobbyCraft's customers would recommend using the product based on a scale of -100 to 100.
HobbyCraft Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
HobbyCraft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HobbyCraft Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of HobbyCraft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HobbyCraft Product Quality
3.2/5
HobbyCraft has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock HobbyCraft's overall Product Quality score rated by its users and customers.
HobbyCraft Product Information
HobbyCraft’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.hobbycraft.co.uk
- Company Size
- 1,001-5,000 Employees
HobbyCraft Pricing
HobbyCraft ROI & Value For Money
2.5/5
HobbyCraft has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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HobbyCraft Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HobbyCraft Customer Service
2.2/5
HobbyCraft has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock HobbyCraft's overall Customer Service score rated by its users and customers.
About HobbyCraft's Customer Service
Address
7 Enterprise Way, Christchurch, BH23 6HG Bahamas
Website
www.hobbycraft.co.uk
Consumer vs. Employees
HobbyCraft scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of HobbyCraft would recommend the brand to a friend. ENPS measures how likely HobbyCraft employees would recommend working at HobbyCraft to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
