-20
NPS
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Hogan Lovells
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About Hogan Lovells' Brand
Hogan Lovells is a London-based multinational law firm that provides legal advisory services.
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Hogan Lovells NPS
Hogan Lovells's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Hogan Lovells's customers would recommend using the product based on a scale of -100 to 100.
Hogan Lovells Overall NPS
| 33% | Promoters |
|---|---|
| 14% | Passives |
| 53% | Detractors |
Hogan Lovells NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 50 | Jul 2021 | 50 |
Sep 2021 20 | Sep 2021 | 20 |
Oct 2021 0 | Oct 2021 | 0 |
Feb 2022 -15 | Feb 2022 | -15 |
Sep 2022 -13 | Sep 2022 | -13 |
Oct 2022 -10 | Oct 2022 | -10 |
Jan 2023 -18 | Jan 2023 | -18 |
Oct 2023 -17 | Oct 2023 | -17 |
Feb 2024 -29 | Feb 2024 | -29 |
Aug 2024 -20 | Aug 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hogan Lovells Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Hogan Lovells users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hogan Lovells Product Quality
3.3/5
Hogan Lovells has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Hogan Lovells Product Information
Hogan Lovells’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.hoganlovells.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Government & Legal
Hogan Lovells Pricing
Hogan Lovells ROI & Value For Money
3.1/5
Hogan Lovells has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Hogan Lovells Customer Satisfaction (CSAT)
Hogan Lovells Customer Satisfaction (CSAT) Score
57 / 100
Hogan Lovells has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hogan Lovells Customer Service
3.3/5
Hogan Lovells has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Hogan Lovells's Customer Service
Address
Hogan Lovells US LLP Columbia Square 555 Thirteenth Street, NW, Washington, DC
Website
http://www.hoganlovells.com/
Phone Number
44 20 7296 2000
Hogan Lovells as an Employer
2.5/5
Hogan Lovells has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Hogan Lovells scored a -20 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Hogan Lovells would recommend the brand to a friend. ENPS measures how likely Hogan Lovells employees would recommend working at Hogan Lovells to a friend.
Net Promoter Score
-20
NPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
