16
NPS
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Holcim
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About Holcim's Brand
Holcim is a Swiss-based global building materials and aggregates company.
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Holcim NPS
Holcim's Net Promoter Score (NPS) is a 16 with 56% Promoters, 4% Passives, and 40% Detractors. Net Promoter Score tracks whether Holcim's customers would recommend using the product based on a scale of -100 to 100.
Holcim Overall NPS
| 56% | Promoters |
|---|---|
| 4% | Passives |
| 40% | Detractors |
Holcim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 50 | Aug 2023 | 50 |
Sep 2023 36 | Sep 2023 | 36 |
Oct 2023 25 | Oct 2023 | 25 |
Nov 2023 14 | Nov 2023 | 14 |
Dec 2023 22 | Dec 2023 | 22 |
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 16 | Apr 2024 | 16 |
May 2024 10 | May 2024 | 10 |
Jul 2024 15 | Jul 2024 | 15 |
Nov 2024 9 | Nov 2024 | 9 |
Dec 2024 13 | Dec 2024 | 13 |
Jan 2025 16 | Jan 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holcim NPS by Gender
Female customers rated Holcim's NPS 66 points higher than Male customers.
Male
34
Holcim's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
100
Holcim's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Holcim NPS by Usage
Holcim's NPS was rated 50 points by customers who have used Holcim's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
Holcim Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Holcim users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Holcim Customer Loyalty Score by Gender
Female customers rated Holcim's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Holcim Customer Loyalty Score by Usage
Holcim's Customer Loyalty score was rated 78% by customers who have used Holcim's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Holcim Customer Loyalty Score by Industry
Holcim's Customer Loyalty score was rated 70% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Holcim Product Quality
3.5/5
Holcim has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Holcim Product Information
Holcim’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Holcim's product the highest.
- Website
- http://www.holcim.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Real Estate
Construction
Quick Insights into Holcim Product Quality
Holcim's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Holcim Product Quality the Highest
Ranked Holcim Product Quality the Lowest
Holcim Product Quality Score by Gender
Female customers rated Holcim's Product Quality score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Holcim.
Male
3.1/5
Female
5/5
Holcim Product Quality Score by Usage
Holcim's Product Quality score was rated 3.9 stars by customers who have used Holcim's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Holcim Product Quality Score by Industry
Holcim's Product Quality score was rated 3.5 stars by Construction industry customers.
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Holcim Pricing
Holcim ROI & Value For Money
3.7/5
Holcim has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Holcim Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Holcim ROI
Holcim's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Holcim ROI the Highest
Ranked Holcim ROI the Lowest
Holcim ROI Score by Gender
Female customers rated Holcim's ROI score 1.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Holcim.
Male
3.3/5
Female
5/5
Holcim ROI Score by Usage
Holcim's ROI score was rated 4.1 stars by customers who have used Holcim's products/services for 2 to 5 Years.
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Holcim ROI Score by Industry
Holcim's ROI score was rated 3.8 stars by Construction industry customers.
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Holcim Customer Satisfaction (CSAT)
Holcim Customer Satisfaction (CSAT) Score
73 / 100
Holcim has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
41%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Holcim Customer Satisfaction
Holcim's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Holcim Customer Satisfaction the Highest
Ranked Holcim Customer Satisfaction the Lowest
Holcim Customer Satisfaction Score by Gender
Female customers rated Holcim's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Holcim.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Holcim Customer Satisfaction Score by Usage
Holcim's Customer Satisfaction score was rated 75 points by customers who have used Holcim's products/services for 2 to 5 Years.
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Holcim Customer Satisfaction Score by Industry
Holcim's Customer Satisfaction score was rated 67 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Holcim Customer Service
3.8/5
Holcim has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Holcim's Customer Service
Address
Hagenholzstrasse 85, Zurich, KS 8050 Switzerland
Website
http://www.holcim.com/
Phone Number
41588585858
Quick Insights into Holcim Customer Service
Holcim's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Holcim's Customer Service score.
Ranked Holcim Customer Service the Highest
Ranked Holcim Customer Service the Lowest
Holcim Customer Service Score by Gender
Female customers rated Holcim's Customer Service score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Holcim.
Male
3.5/5
Female
5/5
Holcim Customer Service Score by Usage
Holcim's Customer Service score was rated 4.2 stars by customers who have used Holcim's products/services for 2 to 5 Years.
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Holcim Customer Service Score by Industry
Holcim's Customer Service score was rated 4 stars by Construction industry customers.
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Holcim as an Employer
Consumer vs. Employees
Holcim scored a 16 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Holcim would recommend the brand to a friend. ENPS measures how likely Holcim employees would recommend working at Holcim to a friend.
Net Promoter Score
16
NPS Score
| 56% | Promoters |
|---|---|
| 4% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 32% | Promoters |
|---|---|
| 19% | Passive |
| 49% | Detractors |
