-12
NPS
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Holiday Inn Club Vacations
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About Holiday Inn Club Vacations' Brand
Brand at a Glance
73%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Holiday Inn Club Vacations NPS
Holiday Inn Club Vacations's Net Promoter Score (NPS) is a -12 with 41% Promoters, 6% Passives, and 53% Detractors. Net Promoter Score tracks whether Holiday Inn Club Vacations's customers would recommend using the product based on a scale of -100 to 100.
Holiday Inn Club Vacations Overall NPS
| 41% | Promoters |
|---|---|
| 6% | Passives |
| 53% | Detractors |
Holiday Inn Club Vacations NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 33 | Jul 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 15 | Apr 2023 | 15 |
May 2023 0 | May 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 -9 | Sep 2023 | -9 |
Dec 2023 -16 | Dec 2023 | -16 |
Jul 2024 -22 | Jul 2024 | -22 |
Oct 2024 -27 | Oct 2024 | -27 |
Mar 2025 -19 | Mar 2025 | -19 |
May 2026 -12 | May 2026 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holiday Inn Club Vacations NPS by Gender
Holiday Inn Club Vacations's NPS was rated -28 by Male customers on Comparably.
Male
-28
Holiday Inn Club Vacations's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
N/A
Holiday Inn Club Vacations's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Holiday Inn Club Vacations NPS by Ethnicity
Holiday Inn Club Vacations's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Holiday Inn Club Vacations NPS by Age
Holiday Inn Club Vacations's NPS was rated -75 points by customers ages 66+ on Comparably.
Holiday Inn Club Vacations NPS by Usage
Holiday Inn Club Vacations's NPS was rated -80 points by customers who have used Holiday Inn Club Vacations's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -80 | Over 10 Years | -80 |
Holiday Inn Club Vacations Customer Reviews
Out of the 3 Holiday Inn Club Vacations customer reviews 2 were positive and 1 was constructive. Holiday Inn Club Vacations customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Holiday Inn Club Vacations Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Holiday Inn Club Vacations users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Holiday Inn Club Vacations Customer Loyalty Score by Gender
Holiday Inn Club Vacations's Customer Loyalty score was rated 74 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Holiday Inn Club Vacations.
Male
74%
Yes
Female
N/A
Yes
Holiday Inn Club Vacations Customer Loyalty Score by Ethnicity
Holiday Inn Club Vacations's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Holiday Inn Club Vacations.
55
out of 100
Caucasian
Holiday Inn Club Vacations Customer Loyalty Score by Age
Holiday Inn Club Vacations's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Holiday Inn Club Vacations.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Holiday Inn Club Vacations Customer Loyalty Score by Usage
Holiday Inn Club Vacations's Customer Loyalty score was rated 82% by customers who have used Holiday Inn Club Vacations's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Holiday Inn Club Vacations Product Quality
2.7/5
Holiday Inn Club Vacations has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Holiday Inn Club Vacations Product Information
Holiday Inn Club Vacations’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Holiday Inn Club Vacations Product Quality
Holiday Inn Club Vacations's Product Quality score was rated highest by Male customers.
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Ranked Holiday Inn Club Vacations Product Quality the Highest
Holiday Inn Club Vacations Product Quality Score by Gender
Holiday Inn Club Vacations's Product Quality score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Holiday Inn Club Vacations.
Male
2.2/5
Female
N/A
Holiday Inn Club Vacations Product Quality Score by Ethnicity
Holiday Inn Club Vacations's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Holiday Inn Club Vacations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Holiday Inn Club Vacations Product Quality Score by Age
Holiday Inn Club Vacations's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Holiday Inn Club Vacations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Holiday Inn Club Vacations Product Quality Score by Usage
Holiday Inn Club Vacations's Product Quality score was rated 1.5 stars by customers who have used Holiday Inn Club Vacations's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Holiday Inn Club Vacations Pricing
Holiday Inn Club Vacations ROI & Value For Money
2.8/5
Holiday Inn Club Vacations has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Holiday Inn Club Vacations ROI
Holiday Inn Club Vacations's ROI score was rated highest by Male customers.
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Ranked Holiday Inn Club Vacations ROI the Highest
Holiday Inn Club Vacations ROI Score by Gender
Holiday Inn Club Vacations's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Holiday Inn Club Vacations.
Male
2.8/5
Female
N/A
Holiday Inn Club Vacations ROI Score by Ethnicity
Holiday Inn Club Vacations's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Holiday Inn Club Vacations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Holiday Inn Club Vacations ROI Score by Age
Holiday Inn Club Vacations's ROI score was rated 1.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Holiday Inn Club Vacations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.6 | 66+ | 1.6 |
Holiday Inn Club Vacations ROI Score by Usage
Holiday Inn Club Vacations's ROI score was rated 2.1 stars by customers who have used Holiday Inn Club Vacations's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Holiday Inn Club Vacations Customer Satisfaction (CSAT)
Holiday Inn Club Vacations Customer Satisfaction (CSAT) Score
50 / 100
Holiday Inn Club Vacations has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Holiday Inn Club Vacations Customer Satisfaction
Holiday Inn Club Vacations's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Holiday Inn Club Vacations' Customer Satisfaction.
Ranked Holiday Inn Club Vacations Customer Satisfaction the Highest
Holiday Inn Club Vacations Customer Satisfaction Score by Gender
Holiday Inn Club Vacations's Customer Satisfaction score was rated 43 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Holiday Inn Club Vacations.
43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
Holiday Inn Club Vacations Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Holiday Inn Club Vacations' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Holiday Inn Club Vacations.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Holiday Inn Club Vacations Customer Satisfaction Score by Age
Holiday Inn Club Vacations's Customer Satisfaction score was rated 25 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Holiday Inn Club Vacations.
0
20
40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 25% |
Holiday Inn Club Vacations Customer Satisfaction Score by Usage
Holiday Inn Club Vacations's Customer Satisfaction score was rated 20 points by customers who have used Holiday Inn Club Vacations's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Holiday Inn Club Vacations Customer Service
2.6/5
Holiday Inn Club Vacations has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Holiday Inn Club Vacations's Customer Service
Address
Orlando, FL
Website
http://www.holidayinnclub.com/
Quick Insights into Holiday Inn Club Vacations Customer Service
Holiday Inn Club Vacations's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Holiday Inn Club Vacations' Customer Service score.
Ranked Holiday Inn Club Vacations Customer Service the Highest
Holiday Inn Club Vacations Customer Service Score by Gender
Holiday Inn Club Vacations's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Holiday Inn Club Vacations.
Male
2.5/5
Female
N/A
Holiday Inn Club Vacations Customer Service Score by Ethnicity
Holiday Inn Club Vacations's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Holiday Inn Club Vacations.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Holiday Inn Club Vacations Customer Service Score by Age
Holiday Inn Club Vacations's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Holiday Inn Club Vacations.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Holiday Inn Club Vacations Customer Service Score by Usage
Holiday Inn Club Vacations's Customer Service score was rated 1.7 stars by customers who have used Holiday Inn Club Vacations's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Holiday Inn Club Vacations as an Employer
Consumer vs. Employees
Holiday Inn Club Vacations scored a -12 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Holiday Inn Club Vacations would recommend the brand to a friend. ENPS measures how likely Holiday Inn Club Vacations employees would recommend working at Holiday Inn Club Vacations to a friend.
Net Promoter Score
-12
NPS Score
| 41% | Promoters |
|---|---|
| 6% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
