-82
NPS
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Holiday Retirement
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About Holiday Retirement's Brand
Holiday Retirement owns and operates independent senior living and retirement communities.
Brand at a Glance
65%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.7/5
Customer Service
Holiday Retirement NPS
Holiday Retirement's Net Promoter Score (NPS) is a -82 with 8% Promoters, 2% Passives, and 90% Detractors. Net Promoter Score tracks whether Holiday Retirement's customers would recommend using the product based on a scale of -100 to 100.
Holiday Retirement Overall NPS
| 8% | Promoters |
|---|---|
| 2% | Passives |
| 90% | Detractors |
Holiday Retirement NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -86 | Apr 2023 | -86 |
Jul 2023 -86 | Jul 2023 | -86 |
Sep 2023 -86 | Sep 2023 | -86 |
Oct 2023 -86 | Oct 2023 | -86 |
Nov 2023 -86 | Nov 2023 | -86 |
Dec 2023 -86 | Dec 2023 | -86 |
Jan 2024 -84 | Jan 2024 | -84 |
Apr 2024 -82 | Apr 2024 | -82 |
Jun 2024 -82 | Jun 2024 | -82 |
Aug 2024 -82 | Aug 2024 | -82 |
Oct 2024 -82 | Oct 2024 | -82 |
Mar 2025 -82 | Mar 2025 | -82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holiday Retirement NPS by Gender
Male customers rated Holiday Retirement's NPS 30 points higher than Female customers.
Male
-56
Holiday Retirement's NPS was rated -56 by Male customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
Female
-86
Holiday Retirement's NPS was rated -86 by Female customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Holiday Retirement NPS by Ethnicity
Holiday Retirement's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black 0 | African American/Black | 0 |
Holiday Retirement NPS by Age
Holiday Retirement's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Holiday Retirement NPS by Usage
Holiday Retirement's NPS was rated the highest by customers who have used Holiday Retirement's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Holiday Retirement Customer Reviews
Out of the 4 Holiday Retirement customer reviews 0 were positive and 4 were constructive. Holiday Retirement customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Holiday Retirement Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Holiday Retirement users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Holiday Retirement Customer Loyalty Score by Gender
Female customers rated Holiday Retirement's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Holiday Retirement.
Male
40%
Yes
Female
70%
Yes
Holiday Retirement Customer Loyalty Score by Ethnicity
Holiday Retirement's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Holiday Retirement.
66
out of 100
Caucasian
78
out of 100
African American/Black
Holiday Retirement Customer Loyalty Score by Age
Holiday Retirement's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Holiday Retirement.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 85% | 61-65 | 85% |
66+ 63% | 66+ | 63% |
Holiday Retirement Customer Loyalty Score by Usage
Holiday Retirement's Customer Loyalty score was rated the highest by customers who have used Holiday Retirement's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Holiday Retirement Customer Loyalty Score by Industry
Holiday Retirement's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Holiday Retirement Product Quality
1.8/5
Holiday Retirement has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Holiday Retirement Product Information
Holiday Retirement’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Holiday Retirement's product the highest. Reviewers from the Education industry rated Holiday Retirement the lowest at 1.5.
- Website
- www.holidaytouch.com/
- Company Size
- 10,000+ Employees
Industry
Real Estate
Tech
Quick Insights into Holiday Retirement Product Quality
Holiday Retirement's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Holiday Retirement's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Holiday Retirement's Product Quality.
Ranked Holiday Retirement Product Quality the Highest
Ranked Holiday Retirement Product Quality the Lowest
Holiday Retirement Product Quality Score by Gender
Male customers rated Holiday Retirement's Product Quality score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Holiday Retirement.
Male
2.4/5
Female
1.5/5
Holiday Retirement Product Quality Score by Ethnicity
Holiday Retirement's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Holiday Retirement.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3 | African American/Black | 3 |
Holiday Retirement Product Quality Score by Age
Holiday Retirement's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Holiday Retirement.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.5 | 61-65 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Holiday Retirement Product Quality Score by Usage
Holiday Retirement's Product Quality score was rated the highest by customers who have used Holiday Retirement's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Holiday Retirement Product Quality Score by Industry
Holiday Retirement's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Holiday Retirement Pricing
Holiday Retirement ROI & Value For Money
1.8/5
Holiday Retirement has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Holiday Retirement's overall ROI score rated by its users and customers.
Holiday Retirement Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Holiday Retirement.
Quick Insights into Holiday Retirement ROI
Holiday Retirement's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Holiday Retirement's products/services for Less than 1 Year.
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Ranked Holiday Retirement ROI the Highest
Ranked Holiday Retirement ROI the Lowest
Holiday Retirement ROI Score by Gender
Male customers rated Holiday Retirement's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Holiday Retirement.
Male
2.5/5
Female
1.5/5
Holiday Retirement ROI Score by Ethnicity
Holiday Retirement's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Holiday Retirement.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.7 | African American/Black | 2.7 |
Holiday Retirement ROI Score by Age
Holiday Retirement's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Holiday Retirement.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.6 | 61-65 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Holiday Retirement ROI Score by Usage
Holiday Retirement's ROI score was rated the highest by customers who have used Holiday Retirement's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Holiday Retirement ROI Score by Industry
Holiday Retirement's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Holiday Retirement Customer Satisfaction (CSAT)
Holiday Retirement Customer Satisfaction (CSAT) Score
11 / 100
Holiday Retirement has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
2%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
36%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Holiday Retirement Customer Satisfaction
Holiday Retirement's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Holiday Retirement's Customer Satisfaction.
Ranked Holiday Retirement Customer Satisfaction the Highest
Ranked Holiday Retirement Customer Satisfaction the Lowest
Holiday Retirement Customer Satisfaction Score by Gender
Male customers rated Holiday Retirement's Customer Satisfaction score 45 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Holiday Retirement.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
5 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 42% | |
Very Dissatisfied | 37% |
Holiday Retirement Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Holiday Retirement's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Holiday Retirement.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
39%
Very Dissatisfied
39%
CSAT according to African American/Black
Holiday Retirement's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Holiday Retirement.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Holiday Retirement Customer Satisfaction Score by Age
Holiday Retirement's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Holiday Retirement.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 50% | |||||||||||||||
| 66+ | 0% |
Holiday Retirement Customer Satisfaction Score by Usage
Holiday Retirement's Customer Satisfaction score was rated the highest by customers who have used Holiday Retirement's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Holiday Retirement Customer Satisfaction Score by Industry
Holiday Retirement's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Holiday Retirement Customer Service
1.7/5
Holiday Retirement has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Holiday Retirement's overall Customer Service score rated by its users and customers.
About Holiday Retirement's Customer Service
Address
Lake Oswego, OR
Website
www.holidaytouch.com/
Quick Insights into Holiday Retirement Customer Service
Holiday Retirement's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Holiday Retirement's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Holiday Retirement's Customer Service score.
Ranked Holiday Retirement Customer Service the Highest
Ranked Holiday Retirement Customer Service the Lowest
Holiday Retirement Customer Service Score by Gender
Male customers rated Holiday Retirement's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Holiday Retirement.
Male
2.3/5
Female
1.5/5
Holiday Retirement Customer Service Score by Ethnicity
Holiday Retirement's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Holiday Retirement.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.9 | African American/Black | 2.9 |
Holiday Retirement Customer Service Score by Age
Holiday Retirement's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Holiday Retirement.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Holiday Retirement Customer Service Score by Usage
Holiday Retirement's Customer Service score was rated the highest by customers who have used Holiday Retirement's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Holiday Retirement Customer Service Score by Industry
Holiday Retirement's Customer Service score was rated 1.5 stars by both Accounting and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Holiday Retirement as an Employer
2.2/5
Holiday Retirement has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Holiday Retirement scored a -82 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Holiday Retirement would recommend the brand to a friend. ENPS measures how likely Holiday Retirement employees would recommend working at Holiday Retirement to a friend.
Net Promoter Score
-82
NPS Score
| 8% | Promoters |
|---|---|
| 2% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 13% | Promoters |
|---|---|
| 11% | Passive |
| 76% | Detractors |
