61
NPS
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Holland & Barrett
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About Holland & Barrett's Brand
Retailer of health and wellness products intended to enhance the well-being of customers around the world by delivering quality, nutritional supplements. The company offers a wide range of branded and own-label products like vitamins, minerals, health supplements, specialist foods and natural beauty products.
Brand at a Glance
77%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Holland & Barrett NPS
Holland & Barrett's Net Promoter Score (NPS) is a 61 with 71% Promoters, 19% Passives, and 10% Detractors. Net Promoter Score tracks whether Holland & Barrett's customers would recommend using the product based on a scale of -100 to 100.
Holland & Barrett Overall NPS
| 71% | Promoters |
|---|---|
| 19% | Passives |
| 10% | Detractors |
Holland & Barrett NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 60 | Jan 2022 | 60 |
May 2022 66 | May 2022 | 66 |
Mar 2023 77 | Mar 2023 | 77 |
Sep 2023 70 | Sep 2023 | 70 |
Oct 2023 75 | Oct 2023 | 75 |
Dec 2023 76 | Dec 2023 | 76 |
Feb 2024 53 | Feb 2024 | 53 |
Mar 2024 58 | Mar 2024 | 58 |
Jun 2024 58 | Jun 2024 | 58 |
Sep 2024 60 | Sep 2024 | 60 |
Dec 2024 62 | Dec 2024 | 62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holland & Barrett NPS by Gender
Holland & Barrett's NPS was rated 100 by Male customers on Comparably.
Male
100
Holland & Barrett's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Holland & Barrett's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Holland & Barrett NPS by Ethnicity
Holland & Barrett's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Holland & Barrett Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Holland & Barrett users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Holland & Barrett Customer Loyalty Score by Gender
Holland & Barrett's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Holland & Barrett.
Male
85%
Yes
Female
N/A
Yes
Holland & Barrett Customer Loyalty Score by Ethnicity
Holland & Barrett's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Holland & Barrett.
78
out of 100
Asian or Pacific Islander
Holland & Barrett Product Quality
4.3/5
Holland & Barrett has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Holland & Barrett Product Information
Holland & Barrett’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- hollandandbarrett.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Holland & Barrett Product Quality
Holland & Barrett's Product Quality score was rated highest by Male customers.
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Ranked Holland & Barrett Product Quality the Highest
Holland & Barrett Product Quality Score by Gender
Holland & Barrett's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Holland & Barrett Product Quality Score by Ethnicity
Holland & Barrett's Product Quality score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Holland & Barrett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Holland & Barrett Pricing
Holland & Barrett ROI & Value For Money
4.2/5
Holland & Barrett has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Holland & Barrett ROI
Holland & Barrett's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Holland & Barrett ROI the Highest
Holland & Barrett ROI Score by Gender
Holland & Barrett's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Holland & Barrett ROI Score by Ethnicity
Holland & Barrett's ROI score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Holland & Barrett.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Holland & Barrett Customer Satisfaction (CSAT)
Holland & Barrett Customer Satisfaction (CSAT) Score
89 / 100
Holland & Barrett has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Holland & Barrett Customer Satisfaction
Holland & Barrett's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Holland & Barrett's Customer Satisfaction.
Ranked Holland & Barrett Customer Satisfaction the Highest
Holland & Barrett Customer Satisfaction Score by Gender
Holland & Barrett's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Holland & Barrett.
100 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Holland & Barrett Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Holland & Barrett's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Holland & Barrett.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Holland & Barrett Customer Service
4.1/5
Holland & Barrett has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Holland & Barrett's Customer Service
Address
Samuel Ryder House, Nuneaton, CV10 7RH Bahamas
Website
hollandandbarrett.com
Quick Insights into Holland & Barrett Customer Service
Holland & Barrett's Customer Service score was rated highest by Male customers.
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Ranked Holland & Barrett Customer Service the Highest
Holland & Barrett Customer Service Score by Gender
Holland & Barrett's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Holland & Barrett.
Male
4/5
Female
N/A
Holland & Barrett Customer Service Score by Ethnicity
Holland & Barrett's Customer Service score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Holland & Barrett.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Holland & Barrett as an Employer
3.7/5
Holland & Barrett has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Holland & Barrett scored a 61 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Holland & Barrett would recommend the brand to a friend. ENPS measures how likely Holland & Barrett employees would recommend working at Holland & Barrett to a friend.
Net Promoter Score
61
NPS Score
| 71% | Promoters |
|---|---|
| 19% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 33% | Promoters |
|---|---|
| 27% | Passive |
| 40% | Detractors |
