-100
NPS
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Holland & Hart
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About Holland & Hart's Brand
Holland & Hart LLP delivers integrated legal solutions to regional, national, and international clients of all sizes.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
2.5/5
Customer Service
Holland & Hart NPS
Holland & Hart's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Holland & Hart's customers would recommend using the product based on a scale of -100 to 100.
Holland & Hart Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Holland & Hart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holland & Hart Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Holland & Hart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Holland & Hart Product Quality
5/5
Holland & Hart has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Holland & Hart's overall Product Quality score rated by its users and customers.
Holland & Hart Product Information
Holland & Hart’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.hollandhart.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Sports & Entertainment
Holland & Hart Pricing
Holland & Hart ROI & Value For Money
5/5
Holland & Hart has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Holland & Hart's overall ROI score rated by its users and customers.
Holland & Hart Customer Satisfaction (CSAT)
Holland & Hart Customer Satisfaction (CSAT) Score
100 / 100
Holland & Hart has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Holland & Hart Customer Service
2.5/5
Holland & Hart has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Holland & Hart's overall Customer Service score rated by its users and customers.
About Holland & Hart's Customer Service
Address
555 Seventeenth Street Suite 3200, Denver, CO
Website
https://www.hollandhart.com/
Phone Number
3036726535
Holland & Hart as an Employer
3.7/5
Holland & Hart has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Holland & Hart scored a -100 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Holland & Hart would recommend the brand to a friend. ENPS measures how likely Holland & Hart employees would recommend working at Holland & Hart to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
