11
NPS
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Holland & Knight
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About Holland & Knight's Brand
Holland & Knight is an international law firm with 1,000 lawyers in 21 U.S. offices.
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
4.1/5
Customer Service
Holland & Knight CMO
Holland & Knight NPS
Holland & Knight's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Holland & Knight's customers would recommend using the product based on a scale of -100 to 100.
Holland & Knight Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Holland & Knight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Apr 2023 -50 | Apr 2023 | -50 |
May 2023 -20 | May 2023 | -20 |
Jun 2023 -17 | Jun 2023 | -17 |
Jul 2023 -1 | Jul 2023 | -1 |
Jan 2024 13 | Jan 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holland & Knight Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Holland & Knight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Holland & Knight Product Quality
3.4/5
Holland & Knight has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Holland & Knight's overall Product Quality score rated by its users and customers.
Holland & Knight Product Information
Holland & Knight’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.hklaw.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Small Business Services
Sports & Entertainment
Holland & Knight Pricing
Holland & Knight ROI & Value For Money
3.6/5
Holland & Knight has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Holland & Knight Customer Satisfaction (CSAT)
Holland & Knight Customer Satisfaction (CSAT) Score
67 / 100
Holland & Knight has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Holland & Knight Customer Service
4.1/5
Holland & Knight has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Holland & Knight's Customer Service
Address
Tampa, FL
Website
http://www.hklaw.com
Phone Number
863-682-1161
Holland & Knight as an Employer
4.1/5
Holland & Knight has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Holland & Knight scored a 11 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Holland & Knight would recommend the brand to a friend. ENPS measures how likely Holland & Knight employees would recommend working at Holland & Knight to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
