33
NPS
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Hollister Incorporated
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About Hollister Incorporated's Brand
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Hollister Incorporated NPS
Hollister Incorporated's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Hollister Incorporated's customers would recommend using the product based on a scale of -100 to 100.
Hollister Incorporated Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Hollister Incorporated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Mar 2024 66 | Mar 2024 | 66 |
Apr 2025 75 | Apr 2025 | 75 |
Sep 2025 40 | Sep 2025 | 40 |
May 2026 34 | May 2026 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hollister Incorporated NPS by Gender
Hollister Incorporated's NPS was rated 67 by Female customers on Comparably.
Female
67
Hollister Incorporated's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Hollister Incorporated's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Hollister Incorporated Customer Reviews
Out of the 2 Hollister Incorporated customer reviews 2 were positive and 0 were constructive. Hollister Incorporated customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Hollister Incorporated Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Hollister Incorporated users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hollister Incorporated Customer Loyalty Score by Gender
Hollister Incorporated's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Hollister Incorporated Product Quality
4.1/5
Hollister Incorporated has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Hollister Incorporated Product Information
Hollister Incorporated’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.hollister.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Hollister Incorporated Product Quality
Hollister Incorporated's Product Quality score was rated highest by Female customers.
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Ranked Hollister Incorporated Product Quality the Highest
Hollister Incorporated Product Quality Score by Gender
Hollister Incorporated's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Hollister Incorporated Pricing
Hollister Incorporated ROI & Value For Money
4/5
Hollister Incorporated has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Hollister Incorporated ROI
Hollister Incorporated's ROI score was rated highest by Female customers.
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Ranked Hollister Incorporated ROI the Highest
Hollister Incorporated ROI Score by Gender
Hollister Incorporated's ROI score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Hollister Incorporated Customer Satisfaction (CSAT)
Hollister Incorporated Customer Satisfaction (CSAT) Score
100 / 100
Hollister Incorporated has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hollister Incorporated Customer Satisfaction
Hollister Incorporated's Customer Satisfaction score was rated highest by Female customers.
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Ranked Hollister Incorporated Customer Satisfaction the Highest
Hollister Incorporated Customer Satisfaction Score by Gender
Hollister Incorporated's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hollister Incorporated Customer Service
4.1/5
Hollister Incorporated has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Hollister Incorporated's Customer Service
Address
Libertyville, IL
Website
https://www.hollister.com
Quick Insights into Hollister Incorporated Customer Service
Hollister Incorporated's Customer Service score was rated highest by Female customers.
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Ranked Hollister Incorporated Customer Service the Highest
Hollister Incorporated Customer Service Score by Gender
Hollister Incorporated's Customer Service score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hollister Incorporated.
Female
5/5
Male
N/A
Hollister Incorporated as an Employer
Consumer vs. Employees
Hollister Incorporated scored a 33 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Hollister Incorporated would recommend the brand to a friend. ENPS measures how likely Hollister Incorporated employees would recommend working at Hollister Incorporated to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
