-13
NPS
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Holman Automotive Group, Inc.
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About Holman Automotive Group, Inc. Brand
Holman Auto Group consists of more than 25 operating companies including automotive dealerships in both Southern New Jersey and South Florida.
Brand at a Glance
80%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
3/5
Customer Service
Holman Automotive Group, Inc. NPS
Holman Automotive Group, Inc.'s Net Promoter Score (NPS) is a -13 with 41% Promoters, 5% Passives, and 54% Detractors. Net Promoter Score tracks whether Holman Automotive Group, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Holman Automotive Group, Inc. Overall NPS
| 41% | Promoters |
|---|---|
| 5% | Passives |
| 54% | Detractors |
Holman Automotive Group, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -21 | Sep 2023 | -21 |
Apr 2024 -12 | Apr 2024 | -12 |
May 2024 -8 | May 2024 | -8 |
Nov 2024 -12 | Nov 2024 | -12 |
Feb 2025 -14 | Feb 2025 | -14 |
Mar 2025 -16 | Mar 2025 | -16 |
May 2025 -14 | May 2025 | -14 |
Jun 2025 -15 | Jun 2025 | -15 |
Sep 2025 -12 | Sep 2025 | -12 |
Oct 2025 -14 | Oct 2025 | -14 |
Dec 2025 -18 | Dec 2025 | -18 |
Jan 2026 -14 | Jan 2026 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Holman Automotive Group, Inc. NPS by Gender
Male customers rated Holman Automotive Group, Inc.'s NPS 28 points higher than Female customers.
Male
-12
Holman Automotive Group, Inc.'s NPS was rated -12 by Male customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Female
-40
Holman Automotive Group, Inc.'s NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Holman Automotive Group, Inc. NPS by Ethnicity
Holman Automotive Group, Inc.'s NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other 25 | Other | 25 |
Holman Automotive Group, Inc. NPS by Age
Holman Automotive Group, Inc.'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Holman Automotive Group, Inc. NPS by Usage
Holman Automotive Group, Inc.'s NPS was rated the highest by customers who have used Holman Automotive Group, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years 50 | Over 10 Years | 50 |
Holman Automotive Group, Inc. Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Holman Automotive Group, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Holman Automotive Group, Inc. Customer Loyalty Score by Gender
Female customers rated Holman Automotive Group, Inc.'s Customer Loyalty score 34% higher than Male customers.
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Male
66%
Yes
Female
100%
Yes
Holman Automotive Group, Inc. Customer Loyalty Score by Ethnicity
Holman Automotive Group, Inc.'s Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Holman Automotive Group, Inc..
76
out of 100
Caucasian
78
out of 100
Other
Holman Automotive Group, Inc. Customer Loyalty Score by Age
Holman Automotive Group, Inc.'s Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
41-45 64% | 41-45 | 64% |
56-60 100% | 56-60 | 100% |
61-65 70% | 61-65 | 70% |
Holman Automotive Group, Inc. Customer Loyalty Score by Usage
Holman Automotive Group, Inc.'s Customer Loyalty score was rated the highest by customers who have used Holman Automotive Group, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Holman Automotive Group, Inc. Customer Loyalty Score by Industry
Holman Automotive Group, Inc.'s Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Energy and Manufacturing industry customers.
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Holman Automotive Group, Inc. Product Quality
2.9/5
Holman Automotive Group, Inc. has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Holman Automotive Group, Inc. Product Information
Holman Automotive Group, Inc.’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Holman Automotive Group, Inc.'s product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Holman Automotive Group, Inc. the lowest at 1.5.
- Website
- http://www.holmanauto.com/
- Company Size
- 201-500 Employees
Industry
Tech
Transportation
Quick Insights into Holman Automotive Group, Inc. Product Quality
Holman Automotive Group, Inc.'s Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Holman Automotive Group, Inc. Product Quality the Highest
Ranked Holman Automotive Group, Inc. Product Quality the Lowest
Holman Automotive Group, Inc. Product Quality Score by Gender
Male customers rated Holman Automotive Group, Inc.'s Product Quality score 0.6 stars higher than Female customers.
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Male
2.7/5
Female
2.1/5
Holman Automotive Group, Inc. Product Quality Score by Ethnicity
Holman Automotive Group, Inc.'s Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Holman Automotive Group, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 4.1 | Other | 4.1 |
Holman Automotive Group, Inc. Product Quality Score by Age
Holman Automotive Group, Inc.'s Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Holman Automotive Group, Inc..
0
1
2
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| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
41-45 4.1 | 41-45 | 4.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.8 | 61-65 | 3.8 |
Holman Automotive Group, Inc. Product Quality Score by Usage
Holman Automotive Group, Inc.'s Product Quality score was rated the highest by customers who have used Holman Automotive Group, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Holman Automotive Group, Inc. Product Quality Score by Industry
Holman Automotive Group, Inc.'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Holman Automotive Group, Inc. Pricing
Holman Automotive Group, Inc. ROI & Value For Money
3/5
Holman Automotive Group, Inc. has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Holman Automotive Group, Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from Holman Automotive Group, Inc..
Quick Insights into Holman Automotive Group, Inc. ROI
Holman Automotive Group, Inc.'s ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Holman Automotive Group, Inc.'s products/services for Less than 1 Year.
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Ranked Holman Automotive Group, Inc. ROI the Highest
Ranked Holman Automotive Group, Inc. ROI the Lowest
Holman Automotive Group, Inc. ROI Score by Gender
Male customers rated Holman Automotive Group, Inc.'s ROI score 0.8 stars higher than Female customers.
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Male
2.8/5
Female
2/5
Holman Automotive Group, Inc. ROI Score by Ethnicity
Holman Automotive Group, Inc.'s ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Holman Automotive Group, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 4.2 | Other | 4.2 |
Holman Automotive Group, Inc. ROI Score by Age
Holman Automotive Group, Inc.'s ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Holman Automotive Group, Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
41-45 4.2 | 41-45 | 4.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3.8 | 61-65 | 3.8 |
Holman Automotive Group, Inc. ROI Score by Usage
Holman Automotive Group, Inc.'s ROI score was rated the highest by customers who have used Holman Automotive Group, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Holman Automotive Group, Inc. ROI Score by Industry
Holman Automotive Group, Inc.'s ROI score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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Holman Automotive Group, Inc. Customer Satisfaction (CSAT)
Holman Automotive Group, Inc. Customer Satisfaction (CSAT) Score
48 / 100
Holman Automotive Group, Inc. has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
12%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
15%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Holman Automotive Group, Inc. Customer Satisfaction
Holman Automotive Group, Inc.'s Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked Holman Automotive Group, Inc. Customer Satisfaction the Highest
Ranked Holman Automotive Group, Inc. Customer Satisfaction the Lowest
Holman Automotive Group, Inc. Customer Satisfaction Score by Gender
Male customers rated Holman Automotive Group, Inc.'s Customer Satisfaction score 4 points higher than Female customers.
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44 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 19% | |
Very Dissatisfied | 31% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Holman Automotive Group, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Holman Automotive Group, Inc. Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
27%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
47%
CSAT according to Other
Holman Automotive Group, Inc. Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Holman Automotive Group, Inc. Customer Satisfaction Score by Age
Holman Automotive Group, Inc.'s Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
20
40
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 34% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 67% |
Holman Automotive Group, Inc. Customer Satisfaction Score by Usage
Holman Automotive Group, Inc.'s Customer Satisfaction score was rated the highest by customers who have used Holman Automotive Group, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Holman Automotive Group, Inc. Customer Satisfaction Score by Industry
Holman Automotive Group, Inc.'s Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Holman Automotive Group, Inc. Customer Satisfaction Score by Industry",
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"scoreClassName": "max",
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},
{
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"groupId": 522,
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}Holman Automotive Group, Inc. Customer Service
3/5
Holman Automotive Group, Inc. has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Holman Automotive Group, Inc.'s Customer Service
Address
Pennsauken, NJ United States of America
Website
http://www.holmanauto.com/
Quick Insights into Holman Automotive Group, Inc. Customer Service
Holman Automotive Group, Inc.'s Customer Service score was rated highest by Other customers, and rated lowest by customers from the Energy and Manufacturing industry.
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Ranked Holman Automotive Group, Inc. Customer Service the Highest
Ranked Holman Automotive Group, Inc. Customer Service the Lowest
Holman Automotive Group, Inc. Customer Service Score by Gender
Male customers rated Holman Automotive Group, Inc.'s Customer Service score 0.5 stars higher than Female customers.
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Male
2.8/5
Female
2.3/5
Holman Automotive Group, Inc. Customer Service Score by Ethnicity
Holman Automotive Group, Inc.'s Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Holman Automotive Group, Inc..
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20
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 4.5 | Other | 4.5 |
Holman Automotive Group, Inc. Customer Service Score by Age
Holman Automotive Group, Inc.'s Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Holman Automotive Group, Inc..
0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
41-45 4.1 | 41-45 | 4.1 |
56-60 2 | 56-60 | 2 |
61-65 3.5 | 61-65 | 3.5 |
Holman Automotive Group, Inc. Customer Service Score by Usage
Holman Automotive Group, Inc.'s Customer Service score was rated the highest by customers who have used Holman Automotive Group, Inc.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Holman Automotive Group, Inc. Customer Service Score by Industry
Holman Automotive Group, Inc.'s Customer Service score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
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Holman Automotive Group, Inc. as an Employer
2.4/5
Holman Automotive Group, Inc. has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Holman Automotive Group, Inc.
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Holman Automotive Group, Inc. scored a -13 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Holman Automotive Group, Inc. would recommend the brand to a friend. ENPS measures how likely Holman Automotive Group, Inc. employees would recommend working at Holman Automotive Group, Inc. to a friend.
Net Promoter Score
-13
NPS Score
| 41% | Promoters |
|---|---|
| 5% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 38% | Promoters |
|---|---|
| 9% | Passive |
| 53% | Detractors |
