-100
NPS
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Brand Page
Home Care Assistance
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About Home Care Assistance's Brand
"The provide older adults with affection and care that enables them to live happier, healthier lives at home"
Brand at a Glance
34%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
Home Care Assistance NPS
Home Care Assistance's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Home Care Assistance's customers would recommend using the product based on a scale of -100 to 100.
Home Care Assistance Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Home Care Assistance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Home Care Assistance Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of Home Care Assistance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Home Care Assistance Product Quality
1.8/5
Home Care Assistance has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Home Care Assistance's overall Product Quality score rated by its users and customers.
Home Care Assistance Product Information
Home Care Assistance’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Home Care Assistance Pricing
Home Care Assistance ROI & Value For Money
1.8/5
Home Care Assistance has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Home Care Assistance Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Home Care Assistance Customer Service
1.8/5
Home Care Assistance has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Home Care Assistance's overall Customer Service score rated by its users and customers.
About Home Care Assistance's Customer Service
Address
221 Main Street, Suite 520, San Francisco, CA 94105
Website
http://homecareassistance.com/
Home Care Assistance as an Employer
2.5/5
Home Care Assistance has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Home Care Assistance scored a -100 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Home Care Assistance would recommend the brand to a friend. ENPS measures how likely Home Care Assistance employees would recommend working at Home Care Assistance to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
