-39
NPS
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Brand Page
Home Instead Senior Care
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About Home Instead Senior Care's Brand
Brand at a Glance
72%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
Home Instead Senior Care NPS
Home Instead Senior Care's Net Promoter Score (NPS) is a -39 with 28% Promoters, 5% Passives, and 67% Detractors. Net Promoter Score tracks whether Home Instead Senior Care's customers would recommend using the product based on a scale of -100 to 100.
Home Instead Senior Care Overall NPS
| 28% | Promoters |
|---|---|
| 5% | Passives |
| 67% | Detractors |
Home Instead Senior Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -43 | Jan 2022 | -43 |
Mar 2022 -22 | Mar 2022 | -22 |
Jul 2022 -10 | Jul 2022 | -10 |
Sep 2022 -18 | Sep 2022 | -18 |
Sep 2023 -16 | Sep 2023 | -16 |
Nov 2023 -27 | Nov 2023 | -27 |
Jan 2024 -31 | Jan 2024 | -31 |
Feb 2024 -36 | Feb 2024 | -36 |
May 2024 -40 | May 2024 | -40 |
Jul 2024 -32 | Jul 2024 | -32 |
Dec 2024 -35 | Dec 2024 | -35 |
Aug 2025 -39 | Aug 2025 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Home Instead Senior Care NPS by Gender
Home Instead Senior Care's NPS was rated -100 by Female customers on Comparably.
Female
-100
Home Instead Senior Care's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Home Instead Senior Care's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Home Instead Senior Care NPS by Ethnicity
Home Instead Senior Care's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Home Instead Senior Care NPS by Age
Home Instead Senior Care's NPS was rated -60 points by customers ages 56-60 on Comparably.
Home Instead Senior Care Customer Reviews
Out of the 4 Home Instead Senior Care customer reviews 1 was positive and 3 were constructive. Home Instead Senior Care customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Home Instead Senior Care Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Home Instead Senior Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Home Instead Senior Care Customer Loyalty Score by Gender
Home Instead Senior Care's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Home Instead Senior Care.
Female
55%
Yes
Male
N/A
Yes
Home Instead Senior Care Customer Loyalty Score by Ethnicity
Home Instead Senior Care's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Home Instead Senior Care.
46
out of 100
Caucasian
Home Instead Senior Care Customer Loyalty Score by Age
Home Instead Senior Care's Customer Loyalty score was rated 82% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Home Instead Senior Care.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 82% | 56-60 | 82% |
Home Instead Senior Care Product Quality
2.8/5
Home Instead Senior Care has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Home Instead Senior Care's overall Product Quality score rated by its users and customers.
Home Instead Senior Care Product Information
Home Instead Senior Care’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://homeinstead.com/279
- Company Size
- 11-50 Employees
Quick Insights into Home Instead Senior Care Product Quality
Home Instead Senior Care's Product Quality score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Home Instead Senior Care's Product Quality.
Ranked Home Instead Senior Care Product Quality the Highest
Home Instead Senior Care Product Quality Score by Gender
Home Instead Senior Care's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Home Instead Senior Care.
Female
1.5/5
Male
N/A
Home Instead Senior Care Product Quality Score by Ethnicity
Home Instead Senior Care's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Home Instead Senior Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Home Instead Senior Care Product Quality Score by Age
Home Instead Senior Care's Product Quality score was rated 2 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Home Instead Senior Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
Home Instead Senior Care Pricing
Home Instead Senior Care ROI & Value For Money
2.5/5
Home Instead Senior Care has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Home Instead Senior Care's overall ROI score rated by its users and customers.
Quick Insights into Home Instead Senior Care ROI
Home Instead Senior Care's ROI score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Home Instead Senior Care's ROI score.
Ranked Home Instead Senior Care ROI the Highest
Home Instead Senior Care ROI Score by Gender
Home Instead Senior Care's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Home Instead Senior Care.
Female
1.5/5
Male
N/A
Home Instead Senior Care ROI Score by Ethnicity
Home Instead Senior Care's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Home Instead Senior Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Home Instead Senior Care ROI Score by Age
Home Instead Senior Care's ROI score was rated 1.8 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Home Instead Senior Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.8 | 56-60 | 1.8 |
Home Instead Senior Care Customer Satisfaction (CSAT)
Home Instead Senior Care Customer Satisfaction (CSAT) Score
40 / 100
Home Instead Senior Care has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Home Instead Senior Care Customer Service
2.8/5
Home Instead Senior Care has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Home Instead Senior Care's Customer Service
Address
Duncanville, TX
Website
http://homeinstead.com/279
Quick Insights into Home Instead Senior Care Customer Service
Home Instead Senior Care's Customer Service score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Home Instead Senior Care's Customer Service score.
Ranked Home Instead Senior Care Customer Service the Highest
Home Instead Senior Care Customer Service Score by Gender
Home Instead Senior Care's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Home Instead Senior Care.
Female
1.5/5
Male
N/A
Home Instead Senior Care Customer Service Score by Ethnicity
Home Instead Senior Care's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Home Instead Senior Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Home Instead Senior Care Customer Service Score by Age
Home Instead Senior Care's Customer Service score was rated 1.9 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Home Instead Senior Care.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.9 | 56-60 | 1.9 |
Home Instead Senior Care as an Employer
2.9/5
Home Instead Senior Care has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Home Instead Senior Care
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Home Instead Senior Care scored a -39 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Home Instead Senior Care would recommend the brand to a friend. ENPS measures how likely Home Instead Senior Care employees would recommend working at Home Instead Senior Care to a friend.
Net Promoter Score
-39
NPS Score
| 28% | Promoters |
|---|---|
| 5% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 38% | Promoters |
|---|---|
| 17% | Passive |
| 45% | Detractors |
