-80
NPS
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HomeAdvisor
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About HomeAdvisor's Brand
Brand at a Glance
56%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
HomeAdvisor NPS
HomeAdvisor's Net Promoter Score (NPS) is a -80 with 9% Promoters, 2% Passives, and 89% Detractors. Net Promoter Score tracks whether HomeAdvisor's customers would recommend using the product based on a scale of -100 to 100.
HomeAdvisor Overall NPS
| 9% | Promoters |
|---|---|
| 2% | Passives |
| 89% | Detractors |
HomeAdvisor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -78 | Oct 2022 | -78 |
Dec 2022 -78 | Dec 2022 | -78 |
Feb 2023 -81 | Feb 2023 | -81 |
Aug 2023 -81 | Aug 2023 | -81 |
Jan 2024 -81 | Jan 2024 | -81 |
Feb 2024 -83 | Feb 2024 | -83 |
Mar 2024 -83 | Mar 2024 | -83 |
Jun 2024 -83 | Jun 2024 | -83 |
Aug 2024 -83 | Aug 2024 | -83 |
Sep 2024 -85 | Sep 2024 | -85 |
Dec 2024 -85 | Dec 2024 | -85 |
Sep 2025 -81 | Sep 2025 | -81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HomeAdvisor NPS by Gender
HomeAdvisor's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
HomeAdvisor's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
HomeAdvisor's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
HomeAdvisor NPS by Ethnicity
HomeAdvisor's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
HomeAdvisor NPS by Age
HomeAdvisor's NPS was rated -100 points by customers ages 36-40 and customers ages 66+ on Comparably.
HomeAdvisor NPS by Usage
HomeAdvisor's NPS was rated -100 points by customers who have used HomeAdvisor's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
HomeAdvisor Customer Reviews
Out of the 6 HomeAdvisor customer reviews 0 were positive and 6 were constructive. HomeAdvisor customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
HomeAdvisor Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of HomeAdvisor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HomeAdvisor Customer Loyalty Score by Gender
Male customers rated HomeAdvisor's Customer Loyalty score 14% higher than Female customers.
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Male
58%
Yes
Female
44%
Yes
HomeAdvisor Customer Loyalty Score by Ethnicity
HomeAdvisor's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HomeAdvisor.
44
out of 100
Caucasian
78
out of 100
Other
HomeAdvisor Customer Loyalty Score by Age
HomeAdvisor's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HomeAdvisor.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
46-50 33% | 46-50 | 33% |
56-60 70% | 56-60 | 70% |
66+ 55% | 66+ | 55% |
HomeAdvisor Customer Loyalty Score by Usage
HomeAdvisor's Customer Loyalty score was rated the highest by customers who have used HomeAdvisor's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HomeAdvisor Customer Loyalty Score by Industry
HomeAdvisor's Customer Loyalty score was rated 55% by both Construction and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HomeAdvisor Product Quality
1.5/5
HomeAdvisor has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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HomeAdvisor Product Information
HomeAdvisor’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated HomeAdvisor's product the highest.
- Website
- http://www.homeadvisor.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into HomeAdvisor Product Quality
HomeAdvisor's Product Quality score was rated highest by customers who have used HomeAdvisor's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked HomeAdvisor Product Quality the Highest
Ranked HomeAdvisor Product Quality the Lowest
HomeAdvisor Product Quality Score by Gender
HomeAdvisor's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HomeAdvisor.
Male
1.5/5
Female
1.5/5
HomeAdvisor Product Quality Score by Ethnicity
HomeAdvisor's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HomeAdvisor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
HomeAdvisor Product Quality Score by Age
HomeAdvisor's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HomeAdvisor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
HomeAdvisor Product Quality Score by Usage
HomeAdvisor's Product Quality score was rated 1.5 stars by customers who have used HomeAdvisor's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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HomeAdvisor Product Quality Score by Industry
HomeAdvisor's Product Quality score was rated 1.5 stars by both Construction and Tech industry customers.
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HomeAdvisor Pricing
HomeAdvisor ROI & Value For Money
1.5/5
HomeAdvisor has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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HomeAdvisor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into HomeAdvisor ROI
HomeAdvisor's ROI score was rated highest by customers who have used HomeAdvisor's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked HomeAdvisor ROI the Highest
Ranked HomeAdvisor ROI the Lowest
HomeAdvisor ROI Score by Gender
HomeAdvisor's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HomeAdvisor.
Male
1.5/5
Female
1.5/5
HomeAdvisor ROI Score by Ethnicity
HomeAdvisor's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HomeAdvisor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
HomeAdvisor ROI Score by Age
HomeAdvisor's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HomeAdvisor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
HomeAdvisor ROI Score by Usage
HomeAdvisor's ROI score was rated 1.5 stars by customers who have used HomeAdvisor's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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HomeAdvisor ROI Score by Industry
HomeAdvisor's ROI score was rated 1.5 stars by both Construction and Tech industry customers.
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HomeAdvisor Customer Satisfaction (CSAT)
HomeAdvisor Customer Satisfaction (CSAT) Score
3 / 100
HomeAdvisor has an overall Customer Satisfaction score of 3 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HomeAdvisor Customer Satisfaction
HomeAdvisor's Customer Satisfaction score was rated highest by customers who have used HomeAdvisor's products/services for 1 to 2 Years, and rated lowest by customers who have used HomeAdvisor's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked HomeAdvisor's Customer Satisfaction.
Ranked HomeAdvisor Customer Satisfaction the Highest
Ranked HomeAdvisor Customer Satisfaction the Lowest
HomeAdvisor Customer Satisfaction Score by Gender
HomeAdvisor's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HomeAdvisor.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 86% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
HomeAdvisor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HomeAdvisor's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HomeAdvisor.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
87%
CSAT according to Other
HomeAdvisor's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HomeAdvisor.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
HomeAdvisor Customer Satisfaction Score by Age
HomeAdvisor's Customer Satisfaction score was rated 0 points by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HomeAdvisor.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 66+ | 0% |
HomeAdvisor Customer Satisfaction Score by Usage
HomeAdvisor's Customer Satisfaction score was rated 0 points by customers who have used HomeAdvisor's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HomeAdvisor Customer Satisfaction Score by Industry
HomeAdvisor's Customer Satisfaction score was rated 0 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HomeAdvisor Customer Satisfaction Score by Industry",
"text": "HomeAdvisor's Customer Satisfaction score was rated 0 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "HomeAdvisor's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}HomeAdvisor Customer Service
1.5/5
HomeAdvisor has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HomeAdvisor's overall Customer Service score rated by its users and customers.
About HomeAdvisor's Customer Service
Website
http://www.homeadvisor.com
Quick Insights into HomeAdvisor Customer Service
HomeAdvisor's Customer Service score was rated highest by customers who have used HomeAdvisor's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked HomeAdvisor's Customer Service score.
Ranked HomeAdvisor Customer Service the Highest
Ranked HomeAdvisor Customer Service the Lowest
HomeAdvisor Customer Service Score by Gender
HomeAdvisor's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HomeAdvisor.
Male
1.5/5
Female
1.5/5
HomeAdvisor Customer Service Score by Ethnicity
HomeAdvisor's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HomeAdvisor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
HomeAdvisor Customer Service Score by Age
HomeAdvisor's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HomeAdvisor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
HomeAdvisor Customer Service Score by Usage
HomeAdvisor's Customer Service score was rated the highest by customers who have used HomeAdvisor's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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HomeAdvisor Customer Service Score by Industry
HomeAdvisor's Customer Service score was rated 1.5 stars by both Construction and Tech industry customers.
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HomeAdvisor as an Employer
2.6/5
HomeAdvisor has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
HomeAdvisor scored a -80 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of HomeAdvisor would recommend the brand to a friend. ENPS measures how likely HomeAdvisor employees would recommend working at HomeAdvisor to a friend.
Net Promoter Score
-80
NPS Score
| 9% | Promoters |
|---|---|
| 2% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 26% | Promoters |
|---|---|
| 12% | Passive |
| 62% | Detractors |
