69
NPS
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Brand Page
Homebase
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About Homebase's Brand
We make managing hourly work easier for 100,000+ businesses. With free scheduling, time tracking, team communication, and hiring, managers do less paperwork.
Brand at a Glance
4.5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Homebase NPS
Homebase's Net Promoter Score (NPS) is a 69 with 79% Promoters, 11% Passives, and 10% Detractors. Net Promoter Score tracks whether Homebase's customers would recommend using the product based on a scale of -100 to 100.
Homebase Overall NPS
| 79% | Promoters |
|---|---|
| 11% | Passives |
| 10% | Detractors |
Homebase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Homebase NPS by Usage
Homebase's NPS was rated the highest by customers who have used Homebase's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
Homebase Product Quality
4.5/5
Homebase has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Homebase's overall Product Quality score rated by its users and customers.
Homebase Product Information
Homebase serves markets in the United States and Canada. Homebase supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Homebase’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://joinhomebase.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Productivity
SaaS
Small Business Services
Languages Supported
English
Spanish
Product Type
Time Clock Software
Employee Scheduling Software
Applicant Tracking (ATS) Software
Time Tracking Software
Team Communication Software
Homebase Pricing
Homebase ROI & Value For Money
4.5/5
Homebase has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Homebase's overall ROI score rated by its users and customers.
Homebase Pricing Plans
Homebase has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Homebase?
Small Businesses
Medium Businesses
Large Enterprises
Homebase Customer Service
5/5
Homebase has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Homebase's overall Customer Service score rated by its users and customers.
About Homebase's Customer Service
Address
425 2nd St. 450, San Francisco, CA 94107
Website
https://joinhomebase.com
Phone Number
415-951-3830
Homebase as an Employer
4.1/5
Homebase has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Homebase scored a 69 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Homebase would recommend the brand to a friend. ENPS measures how likely Homebase employees would recommend working at Homebase to a friend.
Net Promoter Score
69
NPS Score
| 79% | Promoters |
|---|---|
| 11% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
