-14
NPS
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Homecare Homebase
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About Homecare Homebase's Brand
Homecare Homebaseis is a healthcare software company providing integrated cloud-based software solutions to homecare and hospice agencies.
Brand at a Glance
60%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
3.1/5
Customer Service
Homecare Homebase NPS
Homecare Homebase's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether Homecare Homebase's customers would recommend using the product based on a scale of -100 to 100.
Homecare Homebase Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
Homecare Homebase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -14 | Aug 2020 | -14 |
Feb 2022 -9 | Feb 2022 | -9 |
Mar 2022 -14 | Mar 2022 | -14 |
Jun 2022 -17 | Jun 2022 | -17 |
Nov 2022 -20 | Nov 2022 | -20 |
Sep 2023 -16 | Sep 2023 | -16 |
Nov 2023 -19 | Nov 2023 | -19 |
Aug 2025 -15 | Aug 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Homecare Homebase NPS by Usage
Homecare Homebase's NPS was rated the highest by customers who have used Homecare Homebase's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -23 | 5 to 10 Years | -23 |
Homecare Homebase Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Homecare Homebase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Homecare Homebase Product Quality
2.6/5
Homecare Homebase has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Homecare Homebase Product Information
Homecare Homebase serves markets in the United States. Homecare Homebase supports Web devices and offers products for small, medium, and large sized businesses.
Homecare Homebase’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Homecare Homebase's product the highest.
- Website
- http://www.hchb.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Healthcare
Mobile App
Languages Supported
English
Product Type
Home Health Care Software
Hospice Software
Quick Insights into Homecare Homebase Product Quality
Homecare Homebase's Product Quality score was rated highest by customers who have used Homecare Homebase's products/services for 5 to 10 Years, and rated lowest by customers who have used Homecare Homebase's products/services for Less than 1 Year.
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Ranked Homecare Homebase Product Quality the Highest
Ranked Homecare Homebase Product Quality the Lowest
Homecare Homebase Product Quality Score by Usage
Homecare Homebase's Product Quality score was rated the highest by customers who have used Homecare Homebase's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Homecare Homebase Product Quality Score by Industry
Homecare Homebase's Product Quality score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Homecare Homebase Pricing
Homecare Homebase ROI & Value For Money
2.7/5
Homecare Homebase has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Homecare Homebase Pricing Plans
Homecare Homebase has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses Homecare Homebase?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Homecare Homebase ROI
Homecare Homebase's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Homecare Homebase ROI the Highest
Homecare Homebase ROI Score by Industry
Homecare Homebase's ROI score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Homecare Homebase Customer Satisfaction (CSAT)
Homecare Homebase Customer Satisfaction (CSAT) Score
33 / 100
Homecare Homebase has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Homecare Homebase Customer Service
3.1/5
Homecare Homebase has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Homecare Homebase's Customer Service
Address
6688 North Central Expressway, Suite 1200, Dallas, TX 75206
Website
http://www.hchb.com
Phone Number
214-239-6700
Homecare Homebase as an Employer
3.9/5
Homecare Homebase has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Homecare Homebase scored a -14 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Homecare Homebase would recommend the brand to a friend. ENPS measures how likely Homecare Homebase employees would recommend working at Homecare Homebase to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
