0
NPS
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homelane
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About homelane's Brand
HomeLane is India s leading end to end vertically integrated interior design and manufacturing provider
Brand at a Glance
83%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
homelane NPS
homelane's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether homelane's customers would recommend using the product based on a scale of -100 to 100.
homelane Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
homelane NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Nov 2024 33 | Nov 2024 | 33 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
homelane Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of homelane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
homelane Product Quality
2.5/5
homelane has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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homelane Product Information
homelane’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.homelane.com
- Company Size
- 51-200 Employees
homelane Pricing
homelane ROI & Value For Money
2.6/5
homelane has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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homelane Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
homelane Customer Service
2.5/5
homelane has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock homelane's overall Customer Service score rated by its users and customers.
About homelane's Customer Service
Address
Bangalore, India
Website
https://www.homelane.com
homelane as an Employer
3.7/5
homelane has a 3.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
homelane scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of homelane would recommend the brand to a friend. ENPS measures how likely homelane employees would recommend working at homelane to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
