-76
NPS
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HomeServe USA
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About HomeServe USA's Brand
HomeServe USA is a provider of home emergency repair service plans.
Brand at a Glance
82%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
HomeServe USA CMO
HomeServe USA NPS
HomeServe USA's Net Promoter Score (NPS) is a -76 with 11% Promoters, 2% Passives, and 87% Detractors. Net Promoter Score tracks whether HomeServe USA's customers would recommend using the product based on a scale of -100 to 100.
HomeServe USA Overall NPS
| 11% | Promoters |
|---|---|
| 2% | Passives |
| 87% | Detractors |
HomeServe USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -73 | Apr 2024 | -73 |
May 2024 -73 | May 2024 | -73 |
Jun 2024 -75 | Jun 2024 | -75 |
Jul 2024 -75 | Jul 2024 | -75 |
Sep 2024 -73 | Sep 2024 | -73 |
Oct 2024 -73 | Oct 2024 | -73 |
Nov 2024 -73 | Nov 2024 | -73 |
Jan 2025 -75 | Jan 2025 | -75 |
Feb 2025 -75 | Feb 2025 | -75 |
May 2025 -75 | May 2025 | -75 |
Jul 2025 -75 | Jul 2025 | -75 |
Nov 2025 -75 | Nov 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HomeServe USA NPS by Gender
Male customers rated HomeServe USA's NPS 18 points higher than Female customers.
Male
-76
HomeServe USA's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-94
HomeServe USA's NPS was rated -94 by Female customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
HomeServe USA NPS by Ethnicity
HomeServe USA's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
Hispanic or Latino -66 | Hispanic or Latino | -66 |
African American/Black -60 | African American/Black | -60 |
Other -100 | Other | -100 |
HomeServe USA NPS by Age
HomeServe USA's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
HomeServe USA NPS by Usage
HomeServe USA's NPS was rated the highest by customers who have used HomeServe USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -56 | 1 to 2 Years | -56 |
2 to 5 Years -74 | 2 to 5 Years | -74 |
5 to 10 Years -78 | 5 to 10 Years | -78 |
Over 10 Years -100 | Over 10 Years | -100 |
HomeServe USA Customer Reviews
Out of the 15 HomeServe USA customer reviews 1 was positive and 14 were constructive. HomeServe USA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HomeServe USA Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of HomeServe USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HomeServe USA Customer Loyalty Score by Gender
Male customers rated HomeServe USA's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HomeServe USA.
Male
89%
Yes
Female
85%
Yes
HomeServe USA Customer Loyalty Score by Ethnicity
HomeServe USA's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HomeServe USA.
90
out of 100
Caucasian
85
out of 100
Hispanic or Latino
100
out of 100
African American/Black
85
out of 100
Other
HomeServe USA Customer Loyalty Score by Age
HomeServe USA's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of HomeServe USA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 79% | 56-60 | 79% |
61-65 91% | 61-65 | 91% |
66+ 90% | 66+ | 90% |
HomeServe USA Customer Loyalty Score by Usage
HomeServe USA's Customer Loyalty score was rated the highest by customers who have used HomeServe USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HomeServe USA Customer Loyalty Score by Industry
HomeServe USA's Customer Loyalty score was rated the highest by Computer Hardware industry customers, and the lowest by Public Safety industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HomeServe USA Product Quality
1.5/5
HomeServe USA has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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HomeServe USA Product Information
HomeServe USA’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Public Safety industry rated HomeServe USA's product the highest. Reviewers from the Computer Hardware industry rated HomeServe USA the lowest at 1.5.
- Website
- http://www.homeserveusa.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
Small Business Services
Quick Insights into HomeServe USA Product Quality
HomeServe USA's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used HomeServe USA's products/services for Over 10 Years.
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Ranked HomeServe USA Product Quality the Highest
Ranked HomeServe USA Product Quality the Lowest
HomeServe USA Product Quality Score by Gender
HomeServe USA's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HomeServe USA.
Male
1.5/5
Female
1.5/5
HomeServe USA Product Quality Score by Ethnicity
HomeServe USA's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HomeServe USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
HomeServe USA Product Quality Score by Age
HomeServe USA's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of HomeServe USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3 | 41-45 | 3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
HomeServe USA Product Quality Score by Usage
HomeServe USA's Product Quality score was rated the highest by customers who have used HomeServe USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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HomeServe USA Product Quality Score by Industry
HomeServe USA's Product Quality score was rated the highest by Public Safety industry customers, and the lowest by Insurance industry customers.
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HomeServe USA Pricing
HomeServe USA ROI & Value For Money
1.5/5
HomeServe USA has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HomeServe USA's overall ROI score rated by its users and customers.
HomeServe USA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Public Safety industry. The users from the Education industry think that they had the lowest ROI from HomeServe USA.
Quick Insights into HomeServe USA ROI
HomeServe USA's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used HomeServe USA's products/services for Over 10 Years.
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Ranked HomeServe USA ROI the Highest
Ranked HomeServe USA ROI the Lowest
HomeServe USA ROI Score by Gender
Male customers rated HomeServe USA's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HomeServe USA.
Male
1.6/5
Female
1.5/5
HomeServe USA ROI Score by Ethnicity
HomeServe USA's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HomeServe USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
HomeServe USA ROI Score by Age
HomeServe USA's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of HomeServe USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
HomeServe USA ROI Score by Usage
HomeServe USA's ROI score was rated the highest by customers who have used HomeServe USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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HomeServe USA ROI Score by Industry
HomeServe USA's ROI score was rated the highest by Public Safety industry customers, and the lowest by Insurance industry customers.
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HomeServe USA Customer Satisfaction (CSAT)
HomeServe USA Customer Satisfaction (CSAT) Score
13 / 100
HomeServe USA has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HomeServe USA Customer Satisfaction
HomeServe USA's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Public Safety industry.
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Ranked HomeServe USA Customer Satisfaction the Highest
Ranked HomeServe USA Customer Satisfaction the Lowest
HomeServe USA Customer Satisfaction Score by Gender
Male customers rated HomeServe USA's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HomeServe USA.
15 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 7% | |
Very Dissatisfied | 74% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 12% | |
Very Dissatisfied | 77% |
HomeServe USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HomeServe USA's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
77%
CSAT according to Hispanic or Latino
HomeServe USA's Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
CSAT according to African American/Black
HomeServe USA's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HomeServe USA.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
CSAT according to Other
HomeServe USA's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HomeServe USA.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
HomeServe USA Customer Satisfaction Score by Age
HomeServe USA's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of HomeServe USA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 19% |
HomeServe USA Customer Satisfaction Score by Usage
HomeServe USA's Customer Satisfaction score was rated the highest by customers who have used HomeServe USA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HomeServe USA Customer Satisfaction Score by Industry
HomeServe USA's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Public Safety industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HomeServe USA Customer Satisfaction Score by Industry",
"text": "HomeServe USA's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Public Safety industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "HomeServe USA's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "HomeServe USA's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "HomeServe USA's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "HomeServe USA's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Public Safety",
"groupId": 551,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "HomeServe USA's Customer Satisfaction score is rated by Public Safety customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}HomeServe USA Customer Service
1.5/5
HomeServe USA has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HomeServe USA's overall Customer Service score rated by its users and customers.
About HomeServe USA's Customer Service
Address
Norwalk, CT 06851
Website
http://www.homeserveusa.com
Phone Number
305-477-2764
Quick Insights into HomeServe USA Customer Service
HomeServe USA's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Public Safety industry.
Sign Up to unlock insights into how customers have ranked HomeServe USA's Customer Service score.
Ranked HomeServe USA Customer Service the Highest
Ranked HomeServe USA Customer Service the Lowest
HomeServe USA Customer Service Score by Gender
HomeServe USA's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HomeServe USA.
Male
1.5/5
Female
1.5/5
HomeServe USA Customer Service Score by Ethnicity
HomeServe USA's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HomeServe USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
HomeServe USA Customer Service Score by Age
HomeServe USA's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of HomeServe USA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.9 | 41-45 | 3.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
HomeServe USA Customer Service Score by Usage
HomeServe USA's Customer Service score was rated the highest by customers who have used HomeServe USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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HomeServe USA Customer Service Score by Industry
HomeServe USA's Customer Service score was rated the highest by Tech industry customers, and the lowest by Public Safety industry customers.
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HomeServe USA as an Employer
4.3/5
HomeServe USA has a 4.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
HomeServe USA scored a -76 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of HomeServe USA would recommend the brand to a friend. ENPS measures how likely HomeServe USA employees would recommend working at HomeServe USA to a friend.
Net Promoter Score
-76
NPS Score
| 11% | Promoters |
|---|---|
| 2% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
