-50
NPS
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Brand Page
HomeStreet
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About HomeStreet's Brand
HomeStreet Bank is one of the largest community banks.
Brand at a Glance
54%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
2.1/5
Customer Service
HomeStreet NPS
HomeStreet's Net Promoter Score (NPS) is a -50 with 20% Promoters, 10% Passives, and 70% Detractors. Net Promoter Score tracks whether HomeStreet's customers would recommend using the product based on a scale of -100 to 100.
HomeStreet Overall NPS
| 20% | Promoters |
|---|---|
| 10% | Passives |
| 70% | Detractors |
HomeStreet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Jun 2023 -25 | Jun 2023 | -25 |
Aug 2023 -51 | Aug 2023 | -51 |
Dec 2023 -57 | Dec 2023 | -57 |
Nov 2024 -37 | Nov 2024 | -37 |
Sep 2025 -44 | Sep 2025 | -44 |
Nov 2025 -50 | Nov 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HomeStreet NPS by Gender
HomeStreet's NPS was rated -100 by Male customers on Comparably.
Male
-100
HomeStreet's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
HomeStreet's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
HomeStreet NPS by Ethnicity
HomeStreet's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
HomeStreet NPS by Usage
HomeStreet's NPS was rated -100 points by customers who have used HomeStreet's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
HomeStreet Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of HomeStreet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HomeStreet Customer Loyalty Score by Gender
HomeStreet's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
HomeStreet Customer Loyalty Score by Ethnicity
HomeStreet's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HomeStreet.
55
out of 100
Caucasian
HomeStreet Customer Loyalty Score by Usage
HomeStreet's Customer Loyalty score was rated 33% by customers who have used HomeStreet's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HomeStreet Customer Loyalty Score by Industry
HomeStreet's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
HomeStreet Product Quality
1.8/5
HomeStreet has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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HomeStreet Product Information
HomeStreet’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated HomeStreet's product the highest.
- Website
- https://www.homestreet.com/
- Company Size
- 1,001-5,000 Employees
Industry
FinTech
Quick Insights into HomeStreet Product Quality
HomeStreet's Product Quality score was rated highest by customers from the Accounting industry.
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Ranked HomeStreet Product Quality the Highest
HomeStreet Product Quality Score by Gender
HomeStreet's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HomeStreet.
Male
1.5/5
Female
N/A
HomeStreet Product Quality Score by Ethnicity
HomeStreet's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of HomeStreet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HomeStreet Product Quality Score by Usage
HomeStreet's Product Quality score was rated 1.5 stars by customers who have used HomeStreet's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HomeStreet Product Quality Score by Industry
HomeStreet's Product Quality score was rated 1.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HomeStreet Pricing
HomeStreet ROI & Value For Money
1.8/5
HomeStreet has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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HomeStreet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into HomeStreet ROI
HomeStreet's ROI score was rated highest by customers from the Accounting industry.
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Ranked HomeStreet ROI the Highest
HomeStreet ROI Score by Gender
HomeStreet's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HomeStreet.
Male
1.5/5
Female
N/A
HomeStreet ROI Score by Ethnicity
HomeStreet's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of HomeStreet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HomeStreet ROI Score by Usage
HomeStreet's ROI score was rated 1.5 stars by customers who have used HomeStreet's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
HomeStreet ROI Score by Industry
HomeStreet's ROI score was rated 1.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HomeStreet Customer Satisfaction (CSAT)
HomeStreet Customer Satisfaction (CSAT) Score
30 / 100
HomeStreet has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HomeStreet Customer Satisfaction
HomeStreet's Customer Satisfaction score was rated highest by customers from the Accounting industry.
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Ranked HomeStreet Customer Satisfaction the Highest
HomeStreet Customer Satisfaction Score by Gender
HomeStreet's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HomeStreet.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
HomeStreet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HomeStreet's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of HomeStreet.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
HomeStreet Customer Satisfaction Score by Usage
HomeStreet's Customer Satisfaction score was rated 0 points by customers who have used HomeStreet's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
HomeStreet Customer Satisfaction Score by Industry
HomeStreet's Customer Satisfaction score was rated 0 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "HomeStreet Customer Satisfaction Score by Industry",
"text": "HomeStreet's Customer Satisfaction score was rated 0 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "HomeStreet's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}HomeStreet Customer Service
2.1/5
HomeStreet has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock HomeStreet's overall Customer Service score rated by its users and customers.
About HomeStreet's Customer Service
Address
601 Union Street,, Ste. 2000, Seattle, WA
Website
https://www.homestreet.com/
Phone Number
206-623-3050
Quick Insights into HomeStreet Customer Service
HomeStreet's Customer Service score was rated highest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked HomeStreet's Customer Service score.
Ranked HomeStreet Customer Service the Highest
HomeStreet Customer Service Score by Gender
HomeStreet's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HomeStreet.
Male
1.5/5
Female
N/A
HomeStreet Customer Service Score by Ethnicity
HomeStreet's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of HomeStreet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
HomeStreet Customer Service Score by Usage
HomeStreet's Customer Service score was rated 1.5 stars by customers who have used HomeStreet's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
HomeStreet Customer Service Score by Industry
HomeStreet's Customer Service score was rated 1.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
HomeStreet as an Employer
2.9/5
HomeStreet has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
HomeStreet scored a -50 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of HomeStreet would recommend the brand to a friend. ENPS measures how likely HomeStreet employees would recommend working at HomeStreet to a friend.
Net Promoter Score
-50
NPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
