82
NPS
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Vesta Healthcare
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About Vesta Healthcare's Brand
Vesta Healthcare is an industry-leading technology and clinical services organization, dedicated to connecting caregiver insights to the rest of the care team.
Brand at a Glance
72%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
Vesta Healthcare NPS
Vesta Healthcare's Net Promoter Score (NPS) is a 82 with 91% Promoters, 0% Passives, and 9% Detractors. Net Promoter Score tracks whether Vesta Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Vesta Healthcare Overall NPS
| 91% | Promoters |
|---|---|
| 0% | Passives |
| 9% | Detractors |
Vesta Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jun 2023 77 | Jun 2023 | 77 |
Mar 2024 80 | Mar 2024 | 80 |
May 2025 81 | May 2025 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vesta Healthcare Customer Reviews
Out of the 2 Vesta Healthcare customer reviews 2 were positive and 0 were constructive. Vesta Healthcare customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Vesta Healthcare Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Vesta Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vesta Healthcare Product Quality
4.4/5
Vesta Healthcare has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Vesta Healthcare Product Information
Vesta Healthcare’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://vestahealthcare.com/
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Vesta Healthcare Pricing
Vesta Healthcare ROI & Value For Money
4.4/5
Vesta Healthcare has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vesta Healthcare's overall ROI score rated by its users and customers.
Vesta Healthcare Customer Satisfaction (CSAT)
Vesta Healthcare Customer Satisfaction (CSAT) Score
87 / 100
Vesta Healthcare has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vesta Healthcare Customer Service
4.4/5
Vesta Healthcare has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vesta Healthcare's overall Customer Service score rated by its users and customers.
About Vesta Healthcare's Customer Service
Address
50 West 23rd Street, New York City, NY 10010
Website
https://vestahealthcare.com/
Phone Number
+1-855-271-3801
Vesta Healthcare's Social Links
Vesta Healthcare as an Employer
3.6/5
Vesta Healthcare has a 3.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Vesta Healthcare scored a 82 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Vesta Healthcare would recommend the brand to a friend. ENPS measures how likely Vesta Healthcare employees would recommend working at Vesta Healthcare to a friend.
Net Promoter Score
82
NPS Score
| 91% | Promoters |
|---|---|
| 0% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
