-50
NPS
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Brand Page
Homie
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About Homie's Brand
Homie is a real estate company provides apartments for rent.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
4.2/5
Customer Service
Homie NPS
Homie's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Homie's customers would recommend using the product based on a scale of -100 to 100.
Homie Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Homie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Oct 2023 -50 | Oct 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Homie Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Homie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Homie Product Quality
3.7/5
Homie has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Homie's overall Product Quality score rated by its users and customers.
Homie Product Information
Homie’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.homie.co.
- Company Size
- 1-10 Employees
Industry
Tech
AdTech
Media
Social
Sports & Entertainment
Homie Pricing
Homie ROI & Value For Money
3/5
Homie has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Homie's overall ROI score rated by its users and customers.
Homie Customer Satisfaction (CSAT)
Homie Customer Satisfaction (CSAT) Score
50 / 100
Homie has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Homie Customer Service
4.2/5
Homie has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Homie's overall Customer Service score rated by its users and customers.
About Homie's Customer Service
Address
San Francisco, CA
Website
http://www.homie.co.
Consumer vs. Employees
Homie scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Homie would recommend the brand to a friend. ENPS measures how likely Homie employees would recommend working at Homie to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
