34
NPS
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Honda Motor Company
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About Honda Motor Company's Brand
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Honda Motor Company NPS
Honda Motor Company's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Honda Motor Company's customers would recommend using the product based on a scale of -100 to 100.
Honda Motor Company Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Honda Motor Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jun 2021 50 | Jun 2021 | 50 |
Jan 2022 66 | Jan 2022 | 66 |
May 2022 25 | May 2022 | 25 |
Jul 2022 40 | Jul 2022 | 40 |
Sep 2022 49 | Sep 2022 | 49 |
Dec 2022 57 | Dec 2022 | 57 |
Jun 2024 50 | Jun 2024 | 50 |
Oct 2024 33 | Oct 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Honda Motor Company Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Honda Motor Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Honda Motor Company Product Quality
4/5
Honda Motor Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Honda Motor Company Product Information
Honda Motor Company’s product quality score is a 4 out of 5 as rated by its users and customers.
Honda Motor Company Pricing
Honda Motor Company ROI & Value For Money
3.7/5
Honda Motor Company has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Honda Motor Company Customer Satisfaction (CSAT)
Honda Motor Company Customer Satisfaction (CSAT) Score
75 / 100
Honda Motor Company has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Honda Motor Company Customer Service
3.8/5
Honda Motor Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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Honda Motor Company as an Employer
Consumer vs. Employees
Honda Motor Company scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Honda Motor Company would recommend the brand to a friend. ENPS measures how likely Honda Motor Company employees would recommend working at Honda Motor Company to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
