-34
NPS
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Hong Kong Broadband Network
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About Hong Kong Broadband Network's Brand
Hong Kong Broadband Network is a broadband service provider, including internet, cable, and mobile platforms.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
2.5/5
Customer Service
Hong Kong Broadband Network NPS
Hong Kong Broadband Network's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Hong Kong Broadband Network's customers would recommend using the product based on a scale of -100 to 100.
Hong Kong Broadband Network Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Hong Kong Broadband Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Aug 2024 -33 | Aug 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hong Kong Broadband Network Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Hong Kong Broadband Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hong Kong Broadband Network Product Quality
3/5
Hong Kong Broadband Network has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Hong Kong Broadband Network's overall Product Quality score rated by its users and customers.
Hong Kong Broadband Network Product Information
Hong Kong Broadband Network’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Hong Kong Broadband Network Pricing
Hong Kong Broadband Network ROI & Value For Money
3.3/5
Hong Kong Broadband Network has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Hong Kong Broadband Network Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hong Kong Broadband Network Customer Service
2.5/5
Hong Kong Broadband Network has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Hong Kong Broadband Network's Customer Service
Website
http://www.hkbn.net/new/en/index.shtml
Phone Number
+852 3145 4146
Hong Kong Broadband Network as an Employer
3.3/5
Hong Kong Broadband Network has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Hong Kong Broadband Network
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hong Kong Broadband Network scored a -34 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Hong Kong Broadband Network would recommend the brand to a friend. ENPS measures how likely Hong Kong Broadband Network employees would recommend working at Hong Kong Broadband Network to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
