-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Hong Kong Jockey Club
Marketing or Exec? Claim Your Free Account
About Hong Kong Jockey Club's Brand
The Hong Kong Jockey Club is a world-class horse racing operator and Hong Kong’s largest community benefactor.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
2/5
Customer Service
Hong Kong Jockey Club NPS
Hong Kong Jockey Club's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Hong Kong Jockey Club's customers would recommend using the product based on a scale of -100 to 100.
Hong Kong Jockey Club Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Hong Kong Jockey Club NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hong Kong Jockey Club Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Hong Kong Jockey Club users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hong Kong Jockey Club Product Quality
4/5
Hong Kong Jockey Club has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Hong Kong Jockey Club's overall Product Quality score rated by its users and customers.
Hong Kong Jockey Club Product Information
Hong Kong Jockey Club’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.hkjc.com/
- Company Size
- 10,000+ Employees
Hong Kong Jockey Club Pricing
Hong Kong Jockey Club ROI & Value For Money
5/5
Hong Kong Jockey Club has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hong Kong Jockey Club's overall ROI score rated by its users and customers.
Hong Kong Jockey Club Customer Satisfaction (CSAT)
Hong Kong Jockey Club Customer Satisfaction (CSAT) Score
100 / 100
Hong Kong Jockey Club has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hong Kong Jockey Club Customer Service
2/5
Hong Kong Jockey Club has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Hong Kong Jockey Club's overall Customer Service score rated by its users and customers.
About Hong Kong Jockey Club's Customer Service
Website
http://www.hkjc.com/
Phone Number
852 2966 8111
Consumer vs. Employees
Hong Kong Jockey Club scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Hong Kong Jockey Club would recommend the brand to a friend. ENPS measures how likely Hong Kong Jockey Club employees would recommend working at Hong Kong Jockey Club to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
