42
NPS
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Hoop.la
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About Hoop.la's Brand
"Hoopla develops a sales performance optimization platform that offers data, game mechanics and communication tools for sales employees."
Brand at a Glance
4.2/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
Hoop.la NPS
Hoop.la's Net Promoter Score (NPS) is a 42 with 63% Promoters, 16% Passives, and 21% Detractors. Net Promoter Score tracks whether Hoop.la's customers would recommend using the product based on a scale of -100 to 100.
Hoop.la Overall NPS
| 63% | Promoters |
|---|---|
| 16% | Passives |
| 21% | Detractors |
Hoop.la NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 42 | Aug 2020 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hoop.la NPS by Usage
Hoop.la's NPS was rated 37 points by customers who have used Hoop.la's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 37 | 5 to 10 Years | 37 |
Hoop.la Product Quality
4.2/5
Hoop.la has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Hoop.la Product Information
Hoop.la serves markets in the United States, Asia, Europe, Middle-East and Africa, Canada, and Latin America. Hoop.la supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Hoop.la’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- hoopla.net
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Sales Management Software
Statistical Analysis Software
Employee Engagement Software
Employee Recognition Software
Gamification Software
Hoop.la Pricing
Hoop.la ROI & Value For Money
3.8/5
Hoop.la has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Hoop.la Pricing Plans
Hoop.la has a pricing structure that accommodates medium and large businesses. Starting from $199/month, Hoop.la uses a subscription model.
Who Uses Hoop.la?
Medium Businesses
Large Enterprises
Hoop.la Customer Service
5/5
Hoop.la has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Hoop.la's Customer Service
Address
San Jose, CA
Website
hoopla.net
