-13
NPS
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Brand Page
Hope Network
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About Hope Network's Brand
Hope Network is a Christian organization empower people with disabilities or disadvantages to achieve their highest level of independence.
Brand at a Glance
89%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Hope Network NPS
Hope Network's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Hope Network's customers would recommend using the product based on a scale of -100 to 100.
Hope Network Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Hope Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 -17 | Dec 2023 | -17 |
Oct 2024 -1 | Oct 2024 | -1 |
Apr 2025 -13 | Apr 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hope Network NPS by Gender
Female customers rated Hope Network's NPS 101 points higher than Male customers.
Male
-67
Hope Network's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
34
Hope Network's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Hope Network NPS by Ethnicity
Hope Network's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hope Network NPS by Age
Hope Network's NPS was rated 67 points by customers ages 46-50 on Comparably.
Hope Network NPS by Usage
Hope Network's NPS was rated 25 points by customers who have used Hope Network's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
Hope Network Customer Reviews
Out of the 3 Hope Network customer reviews 2 were positive and 1 was constructive. Hope Network customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Hope Network Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Hope Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hope Network Customer Loyalty Score by Gender
Hope Network's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hope Network.
Male
100%
Yes
Female
100%
Yes
Hope Network Customer Loyalty Score by Ethnicity
Hope Network's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hope Network.
100
out of 100
Caucasian
Hope Network Customer Loyalty Score by Age
Hope Network's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hope Network.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Hope Network Customer Loyalty Score by Usage
Hope Network's Customer Loyalty score was rated 100% by customers who have used Hope Network's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hope Network Product Quality
3.6/5
Hope Network has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Hope Network Product Information
Hope Network’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://hopenetwork.org/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Hope Network Product Quality
Hope Network's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Female customers.
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Ranked Hope Network Product Quality the Highest
Ranked Hope Network Product Quality the Lowest
Hope Network Product Quality Score by Gender
Male customers rated Hope Network's Product Quality score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hope Network.
Male
4.3/5
Female
3.1/5
Hope Network Product Quality Score by Ethnicity
Hope Network's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hope Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hope Network Product Quality Score by Age
Hope Network's Product Quality score was rated 4.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hope Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
Hope Network Product Quality Score by Usage
Hope Network's Product Quality score was rated 4.2 stars by customers who have used Hope Network's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Hope Network Pricing
Hope Network ROI & Value For Money
3.5/5
Hope Network has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Hope Network ROI
Hope Network's ROI score was rated highest by customers ages 46-50, and rated lowest by Female customers.
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Ranked Hope Network ROI the Highest
Ranked Hope Network ROI the Lowest
Hope Network ROI Score by Gender
Male customers rated Hope Network's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Hope Network.
Male
4.1/5
Female
3.1/5
Hope Network ROI Score by Ethnicity
Hope Network's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hope Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hope Network ROI Score by Age
Hope Network's ROI score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hope Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
Hope Network ROI Score by Usage
Hope Network's ROI score was rated 4.1 stars by customers who have used Hope Network's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Hope Network Customer Satisfaction (CSAT)
Hope Network Customer Satisfaction (CSAT) Score
88 / 100
Hope Network has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hope Network Customer Satisfaction
Hope Network's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Hope Network's Customer Satisfaction.
Ranked Hope Network Customer Satisfaction the Highest
Ranked Hope Network Customer Satisfaction the Lowest
Hope Network Customer Satisfaction Score by Gender
Male customers rated Hope Network's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hope Network.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Hope Network Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hope Network's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hope Network.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Hope Network Customer Satisfaction Score by Age
Hope Network's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hope Network.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Hope Network Customer Satisfaction Score by Usage
Hope Network's Customer Satisfaction score was rated 100 points by customers who have used Hope Network's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Hope Network Customer Service
3.3/5
Hope Network has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Hope Network's Customer Service
Address
3075 Orchard Vista Drive Grand Rapids, Michigan City, IN
Website
http://hopenetwork.org/
Phone Number
1(800) 695-7273
Quick Insights into Hope Network Customer Service
Hope Network's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Hope Network's Customer Service score.
Ranked Hope Network Customer Service the Highest
Ranked Hope Network Customer Service the Lowest
Hope Network Customer Service Score by Gender
Male customers rated Hope Network's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hope Network.
Male
3.8/5
Female
2.8/5
Hope Network Customer Service Score by Ethnicity
Hope Network's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hope Network.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hope Network Customer Service Score by Age
Hope Network's Customer Service score was rated 4.1 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hope Network.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.1 | 46-50 | 4.1 |
Hope Network Customer Service Score by Usage
Hope Network's Customer Service score was rated 3.7 stars by customers who have used Hope Network's products/services for Less than 1 Year.
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Hope Network as an Employer
2.4/5
Hope Network has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Hope Network scored a -13 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Hope Network would recommend the brand to a friend. ENPS measures how likely Hope Network employees would recommend working at Hope Network to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 20% | Promoters |
|---|---|
| 9% | Passive |
| 71% | Detractors |
