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NPS
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Hopkins Manufacturing Corporation
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About Hopkins Manufacturing Corporation's Brand
Hopkins
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
2.7/5
Customer Service
Hopkins Manufacturing Corporation NPS
Hopkins Manufacturing Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Hopkins Manufacturing Corporation's customers would recommend using the product based on a scale of -100 to 100.
Hopkins Manufacturing Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Hopkins Manufacturing Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hopkins Manufacturing Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hopkins Manufacturing Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hopkins Manufacturing Corporation Product Quality
4.5/5
Hopkins Manufacturing Corporation has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Hopkins Manufacturing Corporation's overall Product Quality score rated by its users and customers.
Hopkins Manufacturing Corporation Product Information
Hopkins Manufacturing Corporation’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.hopkinsmfg.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Hopkins Manufacturing Corporation Pricing
Hopkins Manufacturing Corporation ROI & Value For Money
4.5/5
Hopkins Manufacturing Corporation has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Hopkins Manufacturing Corporation Customer Satisfaction (CSAT)
Hopkins Manufacturing Corporation Customer Satisfaction (CSAT) Score
50 / 100
Hopkins Manufacturing Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hopkins Manufacturing Corporation Customer Service
2.7/5
Hopkins Manufacturing Corporation has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Hopkins Manufacturing Corporation's Customer Service
Address
428 Peyton Street, P.O. Box 1157, Emporia, KS
Website
http://www.hopkinsmfg.com/
Phone Number
620-340-8452
Hopkins Manufacturing Corporation as an Employer
2.5/5
Hopkins Manufacturing Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Hopkins Manufacturing Corporation
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hopkins Manufacturing Corporation scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Hopkins Manufacturing Corporation would recommend the brand to a friend. ENPS measures how likely Hopkins Manufacturing Corporation employees would recommend working at Hopkins Manufacturing Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
